Financial Research & Analytics

In a three-part series on the topic of customer experience, TAINA CEO Maria Scott has recently discussed in the first article how regulatory technology is the ‘next frontier’ of customer experience.

Wells Fargo managing director Mike Mayo has claimed he expects automation to eliminate over 100,000 banking jobs over the next five years.

A report published by Temenos has found four in five bankers believe financial institutions will look to discern themselves on customer experience rather than products or services.

A recent blogpost by Currencycloud has scrutinised how innovation in the WealthTech market is driving the rise of the neo-broker in wealth management.

A recent bi-annual study by Toluna has found that a majority of UK consumers still have strong confidence in banks and see bank branches as playing an important role.

A survey by internet security firm Malwarebytes has found that black, indigenous and people of colour (BIPOC) are more likely to suffer from identity theft.

MDOTM, which designs AI-powered investment strategies, has closed its Series B funding round on €6.2m.

Research by global software firm Nuix has found that UK customers are leaving their banks due to complaint mishandlings during the pandemic.

A climate stress test by the European Central Bank (ECB) has found firms based in areas most open to physical risk could see their creditworthiness impacted by climate change.

Challenger bank Monese has entered a strategic partnership with Investec Bank following the recent introduction of the former’s banking-as-a-service (BaaS) platform.