Infrastructure/Back-end

Claims represent a pivotal moment in insurance, often determining customer loyalty and future business opportunities. They not only involve the insurer and the customer but also the beneficiary, creating a chance to impress and potentially convert the beneficiary into a new customer. This underscores the importance of a satisfying service process during claim handling.

InsurTech provider Peak3, formerly known as ZA Tech, has raised $35m in a Series A funding round led by EQT, with participation from Alpha JWC Ventures.

Sentry Insurance, a leading mutual insurance group, has partnered with Falvey Insurance to offer admitted and non-admitted cargo capacity to Falvey’s broker partners.

Bowhead Specialty, a provider of casualty and professional liability products, has announced its deployment of Kalepa’s Copilot underwriting platform to utilise its advanced AI for improved risk selection and optimal customer experience.

InsurTech specialist Optalitix has announced a partnership with Pool Re, the UK's largest terrorism reinsurer, to develop a comprehensive treaty and claims management system.

Tego, a specialist medical malpractice underwriter serving the Australian healthcare industry, has chosen Five Sigma’s AI-native claims management platform to modernise and streamline its claims management processes.

Cytora, has introduced the Risk Flow Academy, a pioneering digital learning platform designed for commercial insurance professionals. This free resource is the first of its kind to offer comprehensive training in digital risk processing, setting a new standard for the industry.

FWD Group, a leading insurance provider, has announced a five-year agreement for technology services with Amazon Web Services (AWS) as part of its cloud-first strategy.

Wefox, an InsurTech unicorn, has issued a stark warning to its investors regarding potential insolvency looming over the company.

Assurant has announced the launch of a new solution designed to address the growing need for specialised tech support solutions tailored for residents in multifamily housing complexes.