FAQs – Joining the Event Live

What are the technology requirements for taking part in the Forum?

Since the Digital Wealth & CX Tech Forum – Virtual is taking place completely online, the minimum you’ll need is a video-capable device with a reliable internet connection. If you’d like to take full advantage of our more interactive activities (e-networking groups, chat features, Q&As, etc.) you’ll need to use a device that can better incorporate a keyboard, webcam, microphone, and headphones.

You can check if your system can use the Bizzabo Virtual Experience with the Quick Tech Check tool.

How do I join a session?

1. On the agenda page, select a session and click the “Broadcast” button under the session title. Broadcast will become available two minutes before the scheduled session start time.

2. When you click the “Broadcast” button, you may be prompted to login in order to join the session.

3. Once you click “Login” you can complete the process by sending a confirmation email to the email address you used to register with. If you didn’t get the confirmation email, please double check you used the correct email and make sure you check your spam or promotions folders to ensure it didn’t get trapped there.

4. Alternatively, you can use your email and ticket number sent by the organizer (please note this is not your Eventbrite ticket number) to complete the login process.

How do I move between sessions?

When a session ends, or if you decide to switch to a different breakout session, click the “Back” button to return to the agenda. You can then enter any other in progress session by clicking the “Broadcast” button for that session on the agenda.

The agenda includes fifteen-minute breaks between each session, to allow plenty of time to navigate to the next session and check out our sponsors who are demonstrating their solutions in the Virtual Exhibit Hall.

How can I ask questions during a session?

Most sessions will include time for audience Q&A. To ask your questions, please post them under “Q&A” within the session.

Each session will also include a chat box for session-specific conversation. We encourage you to post comments and engage with your peers under “Chat.”

If I have trouble joining a session, who should I contact?

First, we recommend checking the instructions listed in Bizzabo’s Attendee Troubleshooting Guide. If you’re still having trouble, please email a member of the FinTech Global team at info@fintech.global.

Will the sessions be recorded?

Yes, the sessions will be recorded. All registrants will have access to the recordings on-demand following the event. You will be notified via email when the recordings are available.

Did you visit the Virtual Exhibitor Hall?

Our sponsors are giving free access to their platforms and prize giveaways so make sure you check them out!

Meet the exhibitors