to Improve Engagement and Service
Thursday 18th April
Join us at the Association of British Insurers for an enlightening afternoon session dedicated to exploring the evolving landscapes of customer engagement and service when it comes to Gen Z preferences in insurance.
Discover the transformative opportunities for insurers as we delve into the shifting preferences, behaviours, and expectations of Gen Z consumers.
Engage in insightful discussions given by industry experts, as we discuss the anticipated transformations in Gen Z’s influence on the insurance marketplace by 2030. Explore real-world strategies for insurers to adapt and thrive in this rapidly changing landscape, as well as advice on what has and has not worked in practice.
Connect with peers, professionals, and innovators over teas, coffees, and biscuits during the networking session post-discussion, to continue the conversation and foster meaningful connections. Gain actionable insights to revolutionize your approach to Gen Z engagement and service delivery, shaping the future of insurance services.
Agenda
• 14:30 – 15:00 Arrival and Networking
• 15:00 – 15:05 Welcome from FinTech Global
• 15:05 – 15:15 Introduction from ABI
• 15:15 – 16:05 Panel Discussion – Navigating Gen-Z: Tech-enabled Strategies to Improve Engagement and Service
• 16:05 – 17:00 Networking, Teas and Coffees
• 17:00 End of Event
We look forward to you joining us for a positive discussion around how the industry can serve itself and its customers better!
