PROVISIONAL AGENDA

Stream A - MARCH 5
Stream B - MARCH 5
Stream C - MARCH 5
INSURTECH GROWTH FORUM-MARCH 4
Insurance CXO Forum – MARCH 6
EARLY-STAGE INSURTECH FORUM – MARCH 6

KEYNOTE PANEL: THE INSURANCE LEADERS’ PERSPECTIVE

  • What issues are at the top of the agenda for the CEO & COO of successful insurance firms?
  • How do you build a leading insurance firm in the digital age?
  • How will the insurance model need to develop to deal with changing innovation, competition, regulation and demographics?
  • The incumbents fighting back: are traditional insurers doing enough to overcome disruption?
  • In what ways can collaboration with InsurTechs be furthered for the benefit of the customer?
  • How will the role of insurers evolve over the next 10 years?
  • How can you maximize your business potential by a more diverse workforce and changing culture?

PRESENTATION: HOW INSURANCE CAN USE COMPLIANT VIDEO WITH AI FOR IMPROVED DIGITAL RESULTS

  • Top use cases for video in the insurance industry, a clear opportunity
  • Compliance and video usage, what can go wrong for your organisation
  • How to implement compliance AI to reduce risk and enable more video usage

PANEL DISCUSSION: DEFINING THE CUSTOMER JOURNEY IN INSURANCE

  • How can technology ensure convenience and simplicity in distribution and win customers over in this digital age?
  • How is innovation in customer experience changing and what is essential to remain relevant in the market?
  • How is innovation and technology turning insurance into a lifestyle product?
  • Can agile new entrants shift customer expectations and challenge traditional distribution channels?
  • How can the right data deliver customer centricity and improve the user experience?
  • How are startups managing to convince customers they are the better route?
  • How can we ensure this improved customer journey be balanced with safety and security?
  • What role is mobile playing in the customer journey?

PANEL DISCUSSION: HEALTH & LIFE INSURANCE

  • What are the major trends reshaping the health & life insurance market?
  • How are life & health insurers rethinking their strategies, businesses and operating models?
  • How are new technologies such as RPA, AI, blockchain and advanced analytics enhancing the top-line as well as the bottom-line and addressing the challenges?
  • How are APIs and InsurTech firms creating a more streamlined and integrated healthcare system?
  • What will health insurance make of personalised health data?
  • How can we leverage data to make products predictive and not just reactive?
  • What benefits are shared value insurance bringing to the health insurance industry and the customer?
  • How can life & health insurers institutionalise innovation to take advantage of disruption and grow?
  • How should the role of M&A in repositioning be decided?

PRESENTATION: IT’S IN THE COMPUTER!!

Opportunities for insurtech in solving cyber risk insurance challenges.

PRESENTATION: THE OPEN INSURANCE INITIATIVE

The Open Insurance Initiative (OPIN) has taken big strides in driving its message home that Open APIs are set to radically transform the insurance industry and the winning companies will be those that recognise and utilize its potential. OPIN aims to democratize access to financial services, making it simpler for everyone to connect within an ever-enhanced ecosystem. The initiative is looking to join forces with incumbents and insurance experts to work on the development of the API standard.

PRESENTATION: INNOVATE OR STAGNATE

A risk managers perspective on using InsurTech to keep pace with a rapidly changing insurance landscape.

PANEL DISCUSSION: ON-DEMAND SERVICES IN INSURANCE

  • Is the on-demand service revolutionising the insurance industry and will it become mainstream?
  • What value does this service bring to customers?
  • How are sensors, telematics devices and machine learning impacting the process?
  • Does this model mean the per-use rates will be higher that annual policy and so will this affect the customer demand for this service?
  • How does this service impact the risk exposure?
  • How can the on-demand model gain market share and convince customers to switch from the online aggregators to the mobile app InsurTechs are offering?
  • Will incumbents react to this disruption?

PANEL DISCUSSION: MGA INSURANCE

  • What is needed to run an MGA in 2019?
  • What are the biggest challenges to MGA’s including Brexit?
  • What type of opportunities are there for MGA’s to identify how to grow their businesses?
  • How will InsurTech shape the market and what needs to be done to ensure MGAs keep up with these changes?
  • Start-ups and new entry companies … what does it mean for the traditional MGA sector?

PANEL DISCUSSION: THE FUTURE OF AUTO INSURANCE

  • What are the challenges and opportunities with innovation in auto insurance?
  • How can auto insurance stay profitable in an age of price comparison sites?
  • How can technology be used to personalise the customer experience and lower costs?
  • InsurTechs- What can we learn from new nimble players in the market?
  • How will the developments in technology impact the underwriting and claims in the future?
  • What is the best approach for accessing data to create a data analytics strategy for sustained growth and differentiation?

PANEL DISCUSSION: THE IMPACT OF AI AND ML IN INSURANCE

  • How can machine learning and deep learning improve underwriting decisions and claims processing?
  • How can AI be used to speed up the business process and decrease the cost and resources required?
  • Does AI open up the playing field to InsurTech startups who capitalise on new business models?
  • How can insurers leverage AI to discover new insights as well as optimizing existing services and processes?

PANEL DISCUSSION: CORPORATE INVESTMENTS & PARTNERSHIPS WITH STARTUPS & SCALE-UPS

  • What have proven to be the most successful models for partnerships between insurance firms and start-ups and scale-ups? Which partnership attributes matter most to Founders?
  • Are insurance firms getting value for money by engaging with the start-up market? Is it an expensive experiment they would be better pursuing internally, or is it the best way to find transformative scalable ideas?
  • What are the differences in the way insurance firms assess potential investments in InsurTech companies compared to VC investors?
  • How can the Insurance industry evolve into more effective partners? What lessons have we learned from our startups? To be an effective partner, what resources do insurers need to dedicate to the cause?

PANEL DISCUSSION: THE DISRUPTION OF INTERNET OF THINGS IN INSURANCE

  • What opportunities can the disruption of pay-as-you-go business models bring?
  • How can IoT technology benefit insurers risk mitigation techniques?
  • How can IoT bring competition and partnership opportunities to insurers?
  • How can IoT improve cost reduction, customer experience and underwriting efficiency?

PANEL DISCUSSION: REINSURANCE

  • Is reinsurance ready to adapt to a new digital environment with rising customer expectations, and what are the best strategies to do this?
  • What opportunities can emerging technologies bring to reinsurance companies?
  • Which technologies are already impacting the reinsurance industry- improving efficiency and enhancing customer experience?

PANEL DISCUSSION: OVERCOMING REGULATORY CHALLENGES & IDENTIFYING NEW OPPORTUNITIES

  • Which regulations are affecting your business most at the moment – are they seen as hindering or helping development of new propositions or technology?
  • What more can regulators do to support innovation within the insurance industry and break down barriers to entry?
  • How is Brexit, IDD and other cross border considerations affecting your ability to develop new opportunities?
  • How are insurance products changing and are regulators keeping pace?
  • How can technology providers help insurance firms meet regulatory obligations and how can they make it an opportunity? What roles are machine learning/AI/Robotic automation playing?
  • Have you accessed any regulatory innovation platforms such as the FCA’s Innovate? If yes or no, why and what is the feedback to help?

PANEL DISCUSSION: THE VC INVESTOR PERSPECTIVE

  • Which technologies and subsectors look most promising for VCs? Has it changed over time?
  • What should startups look for when choosing a VC investor?
  • What are the most common complaints you hear from startups about insurance partners? What is best practice for a successful working relationship?
  • Do you see asset management as falling under Insurtech? Do you see any exciting activity in this space and how do the challenges faced by asset management startups differ?
  • If you were to setup an Insurtech startup yourself, what would it be?

PRODUCT DEMOS (Part 1)

Demos from 24 of the most innovative InsurTech companies (startups, scale-ups and established providers) that every insurance company needs to know about.

Panel discussion: The challenges of scaling up

  • Are the ingredients to an InsurTechs current success enough to get them to the next level?
  • How can InsurTech scale-ups deliver commercial opportunities?
  • How should InsurTechs be looking to partner to drive their profit and growth?
  • How can InsurTechs overcome the barriers long sale cycles?
  • is it better to expand internationally or focus locally?

Keynote panel discussion

A panel discussion bringing together global leading professionals from insurance companies sharing their perspective from the top level, on the industries current concerns and how to overcome these challenges:

  • What are the concerns of the C-suite in successful insurance firms with the industry being disrupted and what priorities are on the top of their agendas?
  • How can leaders overcome the threats to and/or leverage the opportunities for their growth prospects from market factors like tighter regulation, changing customer behaviour, continuous advancements in technology and competition from new entrants?
  • what is your biggest concern in transforming your business?

Moderated roundtable discussions

All tables will be provided with a chairperson and topic for debate.

Topics will include the issues insurance firms are currently facing:

  • Digital transformation- shift in culture, operating models and architecture
  • Change in the CRO’s role over last few years and where it is going in the future
  • Cyber exposure and how to deal effectively with the cyber threats
  • Turning the adoption of new technology and big data into commercial successes
  • Reaching new consumers in growing emerging economies
  • Quickly adapting to changes in customer behaviour and expectations driving the need to create better customer relationships and products
  • Collaborating successfully and creating meaningful models for partnerships
  • How to benefit from API standard and the Open Insurance Initiative

Roundtable lunch

All tables will be provided with a new topic to discuss during lunch:

  • On-demand insurance service
  • Leveraging AI & ML in Insurance
  • Implementing blockchain in insurance
  • Adopting usage- based insurance and telematics
  • Changing culture/ recruiting workforce in line with technology adoption
  • Opportunities of IoT in insurance
  • Optimising distribution strategy
  • Regulatory jurisdictions and changes

Opening panel discussion: Perspective on InsurTech market

  • What are the challenges and tribulations early-stage InsurTechs face?
  • Who and what is out there helping early-stage InsurTechs overcome these challenges?

Panel discussion: VC perspective

  • What have VCs found in the InsurTech space over the past few years and have they seen what was expected? What are the predictions for where the InsurTech market is going in the future?
  • What are the factors to determining potential InsurTech winners and what are VCs looking for when making investments?
  • What's the biggest challenge you regularly face in working with early-stage InsurTechs?
  • How can different supporting actors work together?
  • How do you differentiate yourself as an investor?
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