PROVISIONAL AGENDA

Stream 1 - MARCH 5
Stream 2 - MARCH 5
Stream 3 - MARCH 5
INSURTECH GROWTH FORUM-MARCH 4
Insurance CXO Forum – MARCH 6
EARLY-STAGE INSURTECH FORUM – MARCH 6

KEYNOTE PANEL: THE INSURANCE LEADERS’ PERSPECTIVE

  • What issues are at the top of the agenda for the CEO & COO of successful insurance firms?
  • How do you build a leading insurance firm in the digital age?
  • How will the insurance model need to develop to deal with changing innovation, competition, regulation and demographics?
  • The incumbents fighting back: are traditional insurers doing enough to overcome disruption?
  • In what ways can collaboration with InsurTechs be furthered for the benefit of the customer?
  • How will the role of insurers evolve over the next 10 years?
  • How can you maximize your business potential by a more diverse workforce and changing culture?

PRESENTATION: HOW INSURANCE CAN USE COMPLIANT VIDEO WITH AI FOR IMPROVED DIGITAL RESULTS

  • Top use cases for video in the insurance industry, a clear opportunity
  • Compliance and video usage, what can go wrong for your organisation
  • How to implement compliance AI to reduce risk and enable more video usage

PANEL DISCUSSION: DEFINING THE CUSTOMER JOURNEY IN INSURANCE

  • How can technology ensure convenience and simplicity in distribution and win customers over in this digital age?
  • How is innovation in customer experience changing and what is essential to remain relevant in the market?
  • How is innovation and technology turning insurance into a lifestyle product?
  • Can agile new entrants shift customer expectations and challenge traditional distribution channels?
  • How can the right data deliver customer centricity and improve the user experience?
  • How are startups managing to convince customers they are the better route?
  • How can we ensure this improved customer journey be balanced with safety and security?
  • What role is mobile playing in the customer journey?

PANEL DISCUSSION: HEALTH & LIFE INSURANCE

  • What are the major trends reshaping the health & life insurance market?
  • How are life & health insurers rethinking their strategies, businesses and operating models?
  • How are new technologies such as RPA, AI, blockchain and advanced analytics enhancing the top-line as well as the bottom-line and addressing the challenges?
  • How are APIs and InsurTech firms creating a more streamlined and integrated healthcare system?
  • What will health insurance make of personalised health data?
  • How can we leverage data to make products predictive and not just reactive?
  • What benefits are shared value insurance bringing to the health insurance industry and the customer?
  • How can life & health insurers institutionalise innovation to take advantage of disruption and grow?
  • How should the role of M&A in repositioning be decided?

PRESENTATION: THE OPEN INSURANCE INITIATIVE

The Open Insurance Initiative (OPIN) has taken big strides in driving its message home that Open APIs are set to radically transform the insurance industry and the winning companies will be those that recognise and utilize its potential. OPIN aims to democratize access to financial services, making it simpler for everyone to connect within an ever-enhanced ecosystem. The initiative is looking to join forces with incumbents and insurance experts to work on the development of the API standard.

PANEL DISCUSSION: ON-DEMAND SERVICES IN INSURANCE

  • Is the on-demand service revolutionising the insurance industry and will it become mainstream?
  • What value does this service bring to customers?
  • How are sensors, telematics devices and machine learning impacting the process?
  • Does this model mean the per-use rates will be higher that annual policy and so will this affect the customer demand for this service?
  • How does this service impact the risk exposure?
  • How can the on-demand model gain market share and convince customers to switch from the online aggregators to the mobile app InsurTechs are offering?
  • How does this model effect the overall profit?
  • Will incumbents react to this disruption?

PANEL DISCUSSION: OVERCOMING REGULATORY CHALLENGES & IDENTIFYING NEW OPPORTUNITIES

  • What is the impact of regulatory changes in your business?
  • To what extent is regulation perceived to hinder firms from expanding their technology capabilities and developing new digital propositions?
  • How can technology providers help insurance firms meet regulatory obligations, such as IFRS 17, Solvency II and GDPR, and how can they make it an opportunity?
  • What more can regulators do support the innovation within the insurance industry?

PANEL DISCUSSION: THE FUTURE OF AUTO INSURANCE

  • What are the challenges and opportunities with innovation in auto insurance?
  • How can auto insurance stay profitable in an age of price comparison sites?
  • How can technology be used to personalise the customer experience and lower costs?
  • InsurTechs- What can we learn from new nimble players in the market?
  • How will the developments in technology impact the underwriting and claims in the future?
  • What is the best approach for accessing data to create a data analytics strategy for sustained growth and differentiation?

PANEL DISCUSSION: THE IMPACT OF AI AND ML IN INSURANCE

  • How can machine learning and deep learning improve underwriting decisions and claims processing?
  • How can AI be used to speed up the business process and decrease the cost and resources required?
  • Does AI open up the playing field to InsurTech startups who capitalise on new business models?
  • How can insurers leverage AI to discover new insights as well as optimizing existing services and processes?

PANEL DISCUSSION: CORPORATE INVESTMENTS & PARTNERSHIPS WITH STARTUPS & SCALE-UPS

  • What have proven to be the most successful models for partnerships between insurance firms and startups and scale-ups?
  • What are the benefits to Insurance firms that actively engage with the startup market and what opportunities are being missed by those waiting on the sidelines?
  • What are the differences in the way insurance firms assess potential investments in InsurTech companies compared to VC investors?
  • How can the players evolve into more effective partners?
  • How do the large incumbents and InsurTech companies work together to achieve meaningful transformation and scale?

PANEL DISCUSSION: THE DISRUPTION OF INTERNET OF THINGS IN INSURANCE

  • What opportunities can the disruption of pay-as-you-go business models bring?
  • How can IoT technology benefit insurers risk mitigation techniques?
  • How can IoT bring competition and partnership opportunities to insurers?
  • How can IoT improve cost reduction, customer experience and underwriting efficiency?

PANEL DISCUSSION: REINSURANCE

  • Is reinsurance ready to adapt to a new digital environment with rising customer expectations, and what are the best strategies to do this?
  • What opportunities can emerging technologies bring to reinsurance companies?
  • Which technologies are already impacting the reinsurance industry- improving efficiency and enhancing customer experience?

PANEL DISCUSSION: RISK MANAGEMENT IN INSURANCE

  • What are they key regulatory and risk management challenges as insurance companies respond to changes across the industry?
  • How are insurance companies navigating these challenges and helping enhance risk management in a changing world?
  • What are the latest innovations in risk management offered by technology solution providers?
  • Are robots revolutionising the way we build models? What are the newest applications in risk management?
  • What measures can risk managers put in place to ensure the business can avoid and recover from a cyber-attack?

PANEL DISCUSSION: MGA INSURANCE

  • What is needed to run an MGA in 2019?
  • What are the challenges MGAs deal with while remaining focused on their businesses?
  • Will MGAs continue to succeed in the current regulatory environment?
  • How will MGAs stand out from the crowd in a competitive environment?
  • How will InsurTech shape the market and what needs to be done to ensure MGAs keep up with these changes?

PANEL DISCUSSION: THE VC INVESTOR PERSPECTIVE

  • Which technologies and subsectors will be the most attractive to VC investors and drive the investment decision and process in the future?
  • What factors matter most to investors as they look to determine potential winners?
  • How should startups and scale-ups choose the right VC backers?
  • How can we make the investment process more efficient?
  • What is next in InsurTech?

PRODUCT DEMOS (Part 1)

Demos from 24 of the most innovative InsurTech companies (startups, scale-ups and established providers) that every insurance company needs to know about.

Panel discussion: The challenges of scaling up

  • Are the ingredients to an InsurTechs current success enough to get them to the next level?
  • How can InsurTech scale-ups deliver commercial opportunities?
  • How should InsurTechs be looking to partner to drive their profit and growth?
  • How can InsurTechs overcome the barriers long sale cycles?
  • is it better to expand internationally or focus locally?

Opening presentation

An expert perspective from a subject matter specialist on how incumbent insurers can adapt to changing consumer demands.

Keynote panel discussion

A panel discussion bringing together global leading professionals from insurance companies sharing their perspective from the top level, on the industries current concerns and how to overcome these challenges:

  • What are the concerns of the C-suite in successful insurance firms with the industry being disrupted and what priorities are on the top of their agendas?
  • How can leaders overcome the threats to their growth prospects from factors that are redefining the market place such as over regulation, changing customer behaviour, continuous advancements in technology and competition from new entrants?

Roundtable discussion part 1

All tables will be provided with a chairperson and topic for debate.

Topics will include the issues insurance firms are currently facing:

  • Digital transformation- shift in culture, operating models and architecture
  • Change in the CRO’s role over last few years and where it is going in the future
  • Modernising operations- adopting usage-based insurance and telematics
  • Cyber exposure and how to deal effectively with the cyber threats
  • Operating under multiple regulatory jurisdictions and changes
  • Turning the adoption of new technology and big data into commercial successes
  • Reaching new consumers in growing emerging economies
  • Quickly adapting to changes in customer behaviour and expectations driving the need to create better customer relationships and products
  • Collaborating successfully and creating meaningful models for partnerships
  • How to benefit from API standard and the Open Insurance Initiative

Roundtable lunch starts

All tables will be provided with a new topic to discuss during lunch:

  • On-demand insurance service
  • Leveraging AI & ML in insurance
  • Implementing blockchain in insurance
  • Digitally transforming reinsurance companies
  • MGAs keeping up with industry changes
  • Leveraging data to improve products available in health & life insurance
  • Changing culture/ recruiting workforce in line with technology adoption
  • Opportunities of IoT in insurance
  • Optimising distribution strategy
  • Automate compliance operations in an insurance company

Opening panel discussion: InsurTechs perspective

  • What are early-stage InsurTechs looking for when choosing the right VC backers?
  • Do start-ups interview their VC’s or is it very much a one-sided engagement?
  • How do accelerator programmes help with this scale up process?
  • How long is needed for the VC journey and how long will it take to make a return on investor capital?
  • What predictions are there for where the InsurTech market is going and is there anything we should be aware of?
  • What effect will Brexit have on new market players going forward?
  • Is the disruption of the insurance industry and InsurTechs meeting customer requirements or is there still a need for that human element and the industry not ready for a truly automated digital offering?

Panel discussion: VC perspective

  • What have VCs found in the InsurTech space over the past few years and have they seen what was expected? Is the venture community happy with how the InsurTech market is going?
  • What are the factors to determining potential InsurTech winners and what are VCs looking for when making investments?
  • How do accelerator programmes help with this process?
  • What predictions are there for where the InsurTech market is going and is there anything we should be aware of?

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of Global InsurTech

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