Tag: customer communications

As we head into 2024 and begin to analyse the trends we anticipate will drive the future of customer experience (CX), it is no longer too early to look even further ahead. Smart Communications delves into the anticipated major market trends impacting customer communications and experience in the next few years, focusing on predictions highlighted in the IDC FutureScape report for 2024.

To address the evolving challenges it faces, the healthcare industry is increasingly adopting cloud-based customer communications management (CCM) software to improve the customer experience.