Tag: customer loyalty

Fraud protection and resolution are becoming essential components of the customer experience in banking, particularly as financial fraud rates continue to rise.

Claims represent a pivotal moment in insurance, often determining customer loyalty and future business opportunities. They not only involve the insurer and the customer but also the beneficiary, creating a chance to impress and potentially convert the beneficiary into a new customer. This underscores the importance of a satisfying service process during claim handling.

Imprint, the FinTech venture focusing on co-branded credit card issuance, has secured a $75m equity investment led by Ribbit Capital.

Mobile apps present numerous avenues for businesses to drive revenue growth. Regular monetisation

Bink, a FinTech company focused on customer loyalty, has reportedly raised £9m in a fresh funding round.