Tag: employee satisfaction

The rise of artificial intelligence (AI) is rapidly transforming how businesses approach customer engagement, with customer experience (CX) standing at the forefront of this revolution. Once viewed primarily as cost centres, contact centres are now becoming innovation hubs where AI helps to reduce costs, improve efficiency, and boost both customer and employee satisfaction.

The global health crisis has significantly altered our work environments, propelling a rapid shift towards more remote and hybrid work arrangements. This shift has highlighted the critical need to keep pace with technological advances to maintain competitiveness in a rapidly evolving landscape.