Latest Fiserv News, Insights & Analysis

Fiserv, a global provider of payments and financial services technology, is partnering with the Kansas Office of the Governor to open a $2bn strategic FinTech hub in Overland Park, Kansas, bringing approximately 2,000 new jobs to the state.

Fiserv and Kansas state team up to launch $2bn FinTech hub

April 22, 2025

Fiserv, a global provider of payments and financial services technology, is partnering with the Kansas Office of the Governor to open a $2bn strategic...

Banking Infrastructure

FirstRand partners with Fiserv to drive digital transformation with Finxact

February 6, 2025

FirstRand Group, one of Africa’s largest financial institutions, has partnered with Fiserv, a leading global provider of financial services technology, to accelerate its digital transformation.

Company News

Fiserv boosts embedded finance capabilities with strategic acquisition of Payfare

December 24, 2024

Fiserv has announced its definitive agreement to acquire Payfare, a provider specialising in program management solutions aimed at new economy workforces. This transaction, pending...

Financial Services Firms Lag in AI Governance and Compliance Readiness, Survey Reveals Limited Testing and Formal Governance Creates Compliance and InfoSec Risks for Firms Adopting AI Despite eagerness to leverage artificial intelligence, financial services firms lack formal artificial intelligence (AI) governance frameworks, testing protocols, and third-party oversight, according to the 2024 AI Benchmarking Survey, a joint project of ACA Group’s ACA Aponix and the National Society of Compliance Professionals (NSCP), released today at the NSCP National Conference. The joint survey, conducted online in June and July 2024, gathered data from over 200 compliance leaders in the financial services industry around their firm’s use of AI tools and technologies, as well as compliance practices used to manage the risks AI tools and technologies present. According to the survey, firms are missing opportunities to better manage AI risks. It found that only 32% of respondents have established an AI committee or governance group, only 12% of those using AI have adopted an AI risk management framework, and just 18% have established a formal testing program for AI tools. Furthermore, most respondents (92%) have yet to adopt policies and procedures to govern AI use by third parties or service providers, leaving firms vulnerable to cybersecurity, privacy, and operational risks across their third-party networks. “We’re seeing widespread interest in using AI across the financial sector, yet there’s a clear disconnect when it comes to establishing the necessary safeguards,” said Lisa Crossley, Executive Director, NSCP. “Our survey shows that while many firms recognize the potential of AI, they lack the frameworks to manage it responsibly. This gap not only exposes firms to regulatory scrutiny, but also underscores the importance of building robust AI governance protocols as usage continues to grow.” Other notable findings include: 75% of respondents are exploring AI or using it internally, with 37% of firms reporting already having adopted AI tools for internal use and 38% currently exploring AI use cases. The most common use cases for AI were research, marketing, compliance and risk management, and operations support. Among respondents already using AI, 52% indicated they use public enterprise generative AI tools (such as ChatGPT), 50% reported using private/enterprise generative AI, and 43% are using machine learning. Compliance professionals reported that their primary goal for AI use in the compliance program is to improve efficiency (67%). Yet, as 68% of compliance professionals at firms who have already adopted AI tools reported that AI tools have had “no impact” on their compliance program, this goal has gone unrealized. Cybersecurity or privacy concerns around AI tools were identified as the top concern when integrating AI tools into compliance programs (45%). This was followed by uncertainty around regulations or regulatory examinations (42%), lack of talent with AI expertise (28%), and lack of tools that meet compliance programs’ needs (20%) as challenges to AI adoption. “The survey’s most concerning finding is the lack of policies governing third-party AI use,” said Carlo di Florio, President at ACA Group. “Regulators are heavily emphasizing third-party risk management, as we saw with the SEC’s Reg S-P updates, the SEC Cyber Rule, and the EU’s Digital Operational Resilience Act. ACA is actively helping clients build robust AI governance frameworks that align with regulatory demands, ensuring compliance and improving program efficiency. Without these measures, leveraging AI’s potential while remaining compliant will be challenging.” The full results of the 2024 AI Benchmarking Survey will be released during ACA’s and NSCP’s webcast on November 7, 2024. For more information, click here. About the Survey Respondents Governance, compliance, and risk professionals, including chief compliance officers, chief legal officers, and chief information security officers, at over 215 financial services firms of various size and RAUM (regulatory assets under management) participated in the survey. 40% of respondents were from firms with between 11 – 50 employees, with 42% managing between $1 billion to $10 billion in RAUM. Asset managers accounted for 43% of total respondents, with private market firms, alternative investment advisors, the second and third most common types of firms respectively.

B2B Payments

Israeli FinTech Melio secures $150m led by US company Fiserv

October 30, 2024

Melio, an Israeli payments platform, has successfully raised $150m in a funding round spearheaded by the strategic US investor Fiserv. The financing, which values Melio...

FinTech News

PayPal and Fiserv enhance US checkout experiences with expanded strategic partnership

August 30, 2024

PayPal, a renowned global payments platform, and Fiserv, a leading payment service provider, today announced a significant expansion of their strategic partnership.

Banking Infrastructure

Zūm Rails launches AI-powered Banking as a Service project led by...

June 5, 2024

Zūm Rails has announced the launch of a large-scale Banking as a Service (BaaS) project, aiming to expand its platform with bank-like services for enterprise clients.

B2B Payments

Montreal’s Zūm Rails raises $10.5m from Arthur Ventures to expand open...

February 23, 2024

Zūm Rails, a Montreal-based company at the forefront of integrating open banking with instant payments, has successfully concluded its Series A funding round, securing $10.5m CAD.

Banking Infrastructure

Eltropy and Fiserv enhance credit union services with Portico integration

November 10, 2023

Eltropy, known as the premier digital conversations platform for community financial institutions (CFIs), has revealed its collaboration with Portico by Fiserv, a comprehensive account processing platform.

Fiserv has streamlined access to its core banking APIs, enabling third-party developers to collaborate and innovate seamlessly.

Company News

Fiserv streamlines access to its core banking APIs

October 20, 2023

Fiserv has streamlined access to its core banking APIs, enabling third-party developers to collaborate and innovate seamlessly.

Big Data

Fiserv and Plaid’s landmark collaboration: Transforming secure data sharing in finance

October 12, 2023

Fiserv, a global juggernaut in payments and financial services technology, has teamed up with Plaid, a pioneering data network steering the digital financial era.