Tag: mckinsey

The world of wealth management is undergoing a profound shift, one that mirrors the evolving expectations of modern investors. Just a few years ago, clients...

Diversity in the financial ecosystem is no longer a trend—it’s the norm. Gone are the days when personal finance required visiting a physical bank...

As the adoption of AI agents accelerates, definitions remain fragmented. WorkFusion, which introduced its first AI agents for financial crime compliance in 2022, has...

DXinsight, a new personalisation tool designed for trading platforms, is set to help brokers address some of their most persistent challenges. The solution promises highly tailored experiences for users, which in turn improves engagement, boosts retention, reduces churn, and ultimately raises client acquisition returns.

Wealth management firms are grappling with rising pressures to deliver fast, personalised, and insightful advice to clients. But while expectations grow, many advisors are weighed down by inefficiencies, particularly the mounting problem known as "toggle tax."

Artificial intelligence (AI) is having a profound impact on insurance underwriting, transforming long-established processes and significantly improving insurers’ capabilities. From improving risk assessment to...

BIAN, the independent not-for-profit standards association, has unveiled new developer tools aimed at streamlining the adoption and implementation of its standards.

Claims represent a pivotal moment in insurance, often determining customer loyalty and future business opportunities. They not only involve the insurer and the customer but also the beneficiary, creating a chance to impress and potentially convert the beneficiary into a new customer. This underscores the importance of a satisfying service process during claim handling.

As we delve into the initial months of 2024, the wealth management sector stands at the cusp of transformation, propelled by technological advancements and a challenging economic landscape.

This research was derived from a 2023 survey conducted by McKinsey and The Institute of International Finance of 37 financial services companies around the...