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How the Scanbot Document Scanner SDK levels up the insurance experience
Insurance company SWICA turned to Scanbot SDK in a bid to provide its customers with smooth digital processes for transferring recovery documents within its mySWICA app.
What did 2022 bring for insurance?
As 2022 draws to a close, FinTech Global spoke to industry executives to find out what trends stuck around from last year, what new patterns emerged and what the defining characteristics of the year were for the industry.
The state of health & life insurance: capturing the younger generation...
The health and life insurance market has many challenges and trends in common with the wider insurance industry. However, it also faces its own unique hurdles, what are these and what can insurers do about them?
How many North American insurances offer their customers web or smartphone...
A recent whitepaper by Scanbot SDK has studied how North American insurances perform on digital customer experience.
The value of mobile document scanning in insurance
Scanbot launched its mobile scanning technology SDK in 2017 after discovering that insurers were dissatisfied with cumbersome claim filing processes, struggling with poor document quality and were being weighed down by time-consuming and costly document reviewing processes. Now, its mobile document scanning is turning the way insurers handle documents on its head.
The role of AI and machine learning in the customer experience
The insurance industry has paid lip service to AI and machine learning for some time. However, adoption has been underwhelming. As firms come under intense pressure to meet changing customer demands, could this instigate more rapid AI adoption?
How can insurers and InsurTechs deliver better customer experiences?
Customers have raised the bar on the level of service they expect from their insurance provider. Faced with the industry’s historic reputation of working against the customer, insurers and InsurTechs must raise their customer experience game if they are to come out on top.
The five benefits of document digitisation
Digitisation has taken the world by storm these past couple of years. Firms have accelerated their efforts to digitise their operations. Scanbot has outlined the five biggest benefits firms can experience from digitising their documents.
Looking ahead: key InsurTech trends in 2022
With 2022 in full swing, the InsurTech industry is already heating up. FinTech Global asked industry experts what their predictions are for the year ahead.
How mobile document scanning can dramatically improve insurance processes
Streamlined customer experiences are becoming increasingly important for insurers and to achieve this they need to implement an omnichannel experience, according to Scanbot CEO Christoph Wagner.
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