Tag: user adoption

Selecting an Enterprise Content Management (ECM) platform is only the beginning; the real value emerges when organisations implement it effectively. M-Files, a document management system,...

In today’s fast-moving workplace, many employees are familiar with the surprise of a new software platform suddenly appearing on their screens—often with little to no prior warning or consultation. While well-intended, these abrupt technology rollouts can lead to unintended disruption, especially when key users are left out of the decision-making process.

A proactive Customer Success Programme is not merely a support function; it is a strategic approach designed to ensure that clients not only meet...