Tag: vulnerability identification
Balancing technology and empathy: A guide to supporting vulnerable customers
In the wake of escalating living costs, contact centres have become crucial lifelines, particularly for vulnerable customers requiring support across utilities, healthcare, and housing sectors. This enhanced reliance on contact centres underscores their pivotal role in delivering responsible and sensitive services.
Enhancing cybersecurity in finance: The critical role of application security testing
In the digital age, the banking, financial services, and insurance (BFSI) sectors have seen unprecedented evolution. This transformation, while beneficial in terms of convenience...