“I was having a heart attack” – Revolut users are being locked out from their accounts

Challenger bank Revolut is facing some issues that prevent its customers from logging into their accounts.

“We’re aware of problem which is preventing some users from logging into their accounts,” Revolut said in an update on the platform, posted at 1.32pm. “We’re sorry about this, and are already working hard on a solution.”

It also tweeted about the issues on Twitter.

When FinTech Global reached out to Revolut, the challenger bank stated, “We are currently experiencing a technical issue that is preventing some customers from logging into the app. Card payments and ATM withdrawals are working as normal, and our engineers are currently working on restoring access as soon as possible. We’re really sorry for the inconvenience caused to our customers, and we are keeping them updated every step of the way.”

It did not answer any questions about what the outage was due to, if it believed it was part of a hack or when the issues would be fixed.

Nevertheless, people were quick to comment about the outage on Twitter.

“I was having a heart attack,” one user wrote on Twitter.

“I was wondering what was wrong with my passcode. Now I’ve blocked my account, apparently,” another user tweeted.

A third simply stated, “I pooped myself.”

Others thanked Revolut for the quick update.

This is not the first challenger bank to suffer a service outage in the past month. Earlier in October, Chime, the US online-only bank, experienced a service outage that left millions of customers without access to their money.

The Chime outage left several customers without the ability to access their funds, pay bills or run errands. Some even accused Chime of covering up a hack attack, something that the challenger bank denied.

This story has been updated to include Revolut’s statement.

Copyright © 2019 FinTech Global

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