Customers of OPay, the Nigerian-based WealthTech company, were left unable to tap into their account through the company’s app over the weekend.
Some clients claim to have been unable to withdraw money from their OPay accounts since Thursday January 30.
OPay acknowledged the problems on Monday February 3 in a tweet. “We’re aware of the problems being faced when you try to fund your OPay account through your bank’s mobile app,” the startup tweeted. “Some of our partners had downtime during the weekend. We’re working hard with our partners to get all pending transactions successful. Kindly bear with us.”
A few hours later, OPay added, “The OPay funding service via card top-up and funding from your bank account is now back and stable. You can continue using this service now. Thank you for your understanding.
“If you tried funding your OPay account yesterday and it showed pending and later failed, don’t worry we are working hard to confirm all the transactions and refund before the end of today. We are sorry for any inconvenience this must have caused you.”
However, it seemed as if the problem was not resolved for several users who bombarded the company’s Twitter page with messages saying that their transactions had failed and that they had not been refunded.
One user tweeted, “[Please] don’t make life unbearable for small biz owners, with this update thinking that all is stable, I tried sending money from the wallet to my bank account and [it’s] still [the] same madness. [20,000] for over 24hrs + another [5,000] now. [Kindly] help to save this situation. Please.”
Lagos-based OPay is a subsidy of Opera, the Norwegian internet search engine which is majority-owned by Chinese backers. It recently bagged $120m in Series B round. The investors in the round included SoftBank Asia.
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