Tractable and Aviva team up for AI-powered motor claims

InsurTech Tractable has signed an agreement with UK-based insurer Aviva, to improve the accuracy and efficiency of UK motor claims by using artificial intelligence (AI).

Tractable develops visual AI to aid in the repair of cars and homes by using photos to assess damage enabling the accurate calculation of repair costs within minutes.

By implementing this AI to assist and guide engineers, Tractable said Aviva will be able to quickly and accurately complete remote assessment of repair estimates and increase consistency of diagnosis, reducing the potential for errors which can add time to motor claims.

Aviva will roll out the technology across its entire UK repair network including Solus (Aviva’s exclusive chain of body work establishments), which handles tens of thousands of motor claims every year.

As well as accelerating claim reviews, the collaboration will also help Aviva achieve its sustainability ambition of becoming a net zero company by 2040, by making sure that parts which can be safely repaired are not needlessly replaced.

Alex Dalyac, founder and CEO of Tractable, said, “Tractable’s AI is built in the UK, and through it being applied at scale by Aviva – one of the country’s largest general insurers – we will help customers across the UK get back to normal more efficiently. In addition, by helping Aviva reduce the environmental impact of its repair work, its adoption has benefits for us all – Aviva customers, and non-customers alike.”

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