Dubber, a cloud-based call recording and voice AI solution, has signed a Foundation Partner agreement with Nuwave Communications.
Based in Nevada, NUWAVE claims to be one of the fastest growing providers of Microsoft voice services in North America and is a key player in the Microsoft Operator Connect calling program.
As part of the deal, Dubber Unified Conversational Recording (UCR) and voice data services are now integrated into iPILOT and available to all NUWAVE clients from August 1.
iPILOT is a provisioning and lifecycle management, cloud-based platform designed for Microsoft voice users. It allows carriers, cloud service providers and enterprise organisations to deploy Microsoft Teams Voice services quickly and easily, including rapid migration, provisioning, capacity management, support, integration and analytics.
As a Foundation Partner, NUWAVE will provide partners and customers with the option to instantly provision access via iPILOT to Dubber’s industry-leading conversational recording capabilities as an entry level solution at no cost to NUWAVE customers and partners.
NUWAVE and its partners can then opt to work with Dubber to introduce customers to richer and more comprehensive conversational recording and AI solutions to address a broad range of business needs by unlocking valuable information and insights from conversations across their voice and video calls.
Dubber CEO Steve McGovern said, “NUWAVE is an outstanding partner that has ‘cracked the code’ with Microsoft Teams Voice services. They attack and remove complexity at every level, making it simple and easy for service providers and enterprises through iPILOT to quickly get the most out of their Microsoft Teams environments. They are an ideal partner for Dubber as we both work to enhance customer value and revenue for service providers in their Teams deployments.”
Dubber recently announced it has signed a partnership with Australia-based tech solution provider Rubicon 8. As part of the deal, Rubicon will implement the Dubber AI to improve customer help desk support.
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