Aviva opts for Mitchell for claims management


Aviva Canada has selected Mitchell, a technology and information provider for the property & casualty market, for its claims management solutions.

Aviva is a property and casualty insurer in Canada with more than 2.4 million customers and 4,000 employees.

Headquartered in San Diego, Mitchell International delivers smart technology solutions and services to the auto insurance, collision repair, disability and workers’ compensation markets.

The company selected the Mitchell suite, including Mitchell WorkCenter and Mitchell Cloud Estimating, to help simplify claims processing and deliver a seamless, digital claims experience to customers.

Mitchell WorkCenter assists carriers in managing every step of the claims journey, including loss profiling, auditing and review, repair status, reporting and total loss.

Its integrated assignment dispatch technology is designed to enable Aviva Canada to automatically match each claim assignment to the most efficient method of inspection.

Additionally, to help streamline collision damage appraisals, Aviva Canada is leveraging Mitchell Cloud Estimating for passenger and specialty vehicles and Mitchell Cloud Estimating TruckMax for medium- and heavy-duty vehicles.

Mitchell’s turnkey solutions and cloud-based platform made it possible for Aviva Canada to deploy this technology quickly to nearly 1,500 people and 1,000 affiliated collision repair facilities and independent appraisers—without a single person onsite due to Covid-19 restrictions.

Debbie Day, executive vice president and general manager of Mitchell’s Auto Physical Damage division, said, “Our goal has always been to simplify the claims process for insurers and collision repairers, helping them deliver better outcomes to their policyholders.

“We take great pride in being selected by Aviva, one of the top carriers in Canada, and look forward to supporting them in their mission to create a bright and sustainable future for their people, customers and communities.”

Earlier this year, InsurTech Tractable enhanced its collaboration with Mitchell, to roll-oute touchless claims in North America.

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