Leeds Building Society has picked Dynatrace to boost the reliability and performance of its digital savings, mortgage and investment services.
With Dynatrace, Leeds Building Society has been able to reduce the number of service incidents impacting customer and colleague experiences by identifying problems as they emerge.
Previously, it would have taken longer for teams to identify and resolve the root cause of a service issue, but with Dynatrace they have reduced that time down to an hour.
Additionally, Dynatrace has transformed the role of Leeds Building Society’s service operations team and is driving greater collaboration across the business. For example, it is now possible to monitor the performance of a new product or service and identify how that impacts uptake, so teams can prioritise their engineering efforts where they drive the greatest value.
Leeds Building Society senior service delivery and operations manager Mark O’Brien said, “Working with Dynatrace gave us the information we needed immediately. Its AIOps-powered insights give us precise answers about the source and cause of any issues before they interrupt our services. We can even see the exact number of users affected, which allows us to make more informed decisions about exactly how we manage service issues.
“Our operations team are now able to act as the eyes and ears that are monitoring the health of our services with an advanced observability platform. Dynatrace shows a clear line between digital systems performance and business outcomes, enabling IT to start working more collaboratively with other teams.
“Our colleagues and customers now benefit from improved quality of service. Our teams can innovate in the spaces we want to, by working faster and managing our services effectively in a fast-paced environment. Dynatrace helps us make informed decisions on where we invest in change to drive an improved experience for our customers and colleagues.”
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