BMO enhances global digital banking with Dynatrace’s AI Analytics

BMO, North America’s eighth largest bank by assets, has partnered with Dynatrace, a leader in unified observability and security.

The partnership between BMO and Dynatrace is rooted in the mutual goal of scaling digital capabilities to provide superior customer experiences worldwide.

Dynatrace offers a unified observability and security platform that incorporates technologies like the Grail™ data lakehouse and Davis® hypermodal AI. This platform is designed to provide businesses with deep insights into their digital environments, facilitating continuous improvement and innovation. Dynatrace’s tools are instrumental in enabling companies like BMO to refine their digital services and deliver exceptional user experiences.

The integration of Dynatrace’s Grail and Davis AI into BMO’s operations has led to a significant reduction in the bank’s mean time to identify (MTTI) issues and root cause analysis (RCA) timelines by 80%. This efficiency has freed up valuable human resources, allowing BMO to concentrate on providing strategic innovation and expert advice to its customers.

BMO Chief Technology, Resiliency, Experience and Operations Officer Angela Sim said, “To drive our digital-first strategy and continue delivering speed and scale for our customers, BMO innovates rapidly and with confidence.

“The Dynatrace platform has allowed our team to embrace the principles of site reliability engineering (SRE) and ensures reliability is built into the core of our digital banking services. With the help of Dynatrace, we have significantly improved our response time and are increasing our continuous service availability. This allows us to focus on driving innovation and improving the digital experience, helping millions of customers make real financial progress.”

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