Tag: customer experience

How to enhance KYC and CDD processes for better customer experiences

Balancing a seamless customer onboarding experience with stringent compliance measures can be challenging. RelyComply, an intelligent AML compliance platform, recently outlined strategies and best...

Revolutionising client lifecycle management with embedded customer outreach

In the age of enhanced due diligence, knowing your customer has evolved from a simple onboarding task to the lifeblood of a compliant, modern...

Glia launches first responsible AI platform purpose built for financial institutions

Glia, a pioneering force in customer interaction technology, has unveiled the first-ever responsible AI platform purpose built for financial institutions.

USA InsurTech deal activity falls nine percentage points more than general...

Key USA InsurTech investment stats in Q1 2024: • USA InsurTech deal activity reached 41 funding rounds in Q1 2024, a 32% drop from Q1...

Orion Innovation and BNI Madagascar join forces to transform digital banking...

Orion Innovation, a leading digital transformation and product development services firm, joins hands with BNI Madagascar, the premier banking network in Madagascar, to revolutionise digital banking experiences for customers.

Transforming customer experience in insurance claims handling

In the realm of insurance, the claims process stands as a pivotal point in shaping overall customer satisfaction. Simplifai explores this process from the handlers’ perspective, to give valuable insights into how to improve it across various insurance lines and regions.

Navigating the new era of compliance: AI innovations in wealth management

In the latest episode of Napier AI's podcast series, the spotlight shines on the transformative power of automation in the compliance processes within the Wealth & Asset Management sector.

American Family Life Insurance embraces Munich Re automation solutions

Munich Re Automation Solutions Ltd has entered into a significant business relationship with American Family Life Insurance Company, marking a pivotal shift towards cloud-based solutions within the insurance sector.

Mastering customer experience: The role of AI in response time

In today's fast-paced business environment, the importance of swift customer response time cannot be overstated. Imagine sending an email with high hopes of a prompt reply, only to be met with silence as days pass by. This lack of engagement can swiftly sour a potential customer relationship, leaving individuals feeling undervalued and ignored. With 88% of customers equating the quality of service to the overall experience provided by a company, the pressure mounts for businesses to prioritise timely responses.

How AI transforms KYC into a continuous compliance powerhouse

In the dynamic landscape of anti-money laundering (AML) efforts, financial institutions are facing intensified scrutiny to stay a step ahead of increasingly sophisticated criminal tactics and rigorous regulatory demands.

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