Tag: customer experience

Embedded finance is reshaping how customers access financial services. As banking moves away from standalone experiences and into the digital platforms people use every...

Key views on AI use case adoption across traditional FIs and FinTechs: The Cambridge Centre for Alternative Finance surveyed 203 FinTechs and 149 traditional...

Insurers have invested heavily in customer data, segmentation and behavioural analytics to improve engagement. Yet many still struggle to turn those insights into personalised...

Plaid, a financial technology company that enables consumers to securely connect their financial accounts with apps and services, and Sierra, an AI agent platform...

Key views on Adoption of AI and Gen AI in asset management: Acuity Analytics surveyed 80 senior asset management representatives across the Americas, Europe...

Client onboarding remains one of the most persistent friction points in RegTech, with abandoned applications and error-ridden submissions costing firms time and revenue. KYCP is...

Buying a home should feel momentous, yet for millions of borrowers it mostly feels like waiting. nCino, which recently delved into how agentic AI can...

A decade of investment in digital transformation has left insurers with faster engines and emptier waiting rooms. Across the sector, carriers have poured capital...

As regulated businesses look ahead to 2026, the pressure to operate efficiently while remaining agile has rarely been greater. Across the FinTech, RegTech and...

Artificial intelligence is redefining how regulated organisations manage complaints, turning what was once a manual and reactive process into a structured, insight-led compliance function. ...