Tag: customer experience

How AI transforms KYC into a continuous compliance powerhouse

In the dynamic landscape of anti-money laundering (AML) efforts, financial institutions are facing intensified scrutiny to stay a step ahead of increasingly sophisticated criminal tactics and rigorous regulatory demands.

Ekko and Primis unite to elevate sustainability in e-commerce customer experiences

Ekko, an emerging British scale-up in the FinTech sector, specialises in embedding sustainability into financial transactions, has partnered with Primis, which builds customer experience solutions.

Cambridge Building Society extends finova tech partnership

Cambridge Building Society and finova have announced the extension of their partnership, signifying a strategic move to bolster banking technology.

Peppermint Innovation secures A$1.1m for AI and customer experience advancements

Peppermint Innovation, an ASX-listed FinTech company, has successfully raised AUD $1.102m in a recent funding round. The investment came through a placement to sophisticated and...

ZaraFX, leading Forex broker, secures $2m in Series A funding for...

ZaraFX, a cutting-edge CFD Forex broker, has proudly announced the completion of a significant milestone in its journey, securing over $2m in Series A funding.

CCC Intelligent Solutions eyes market expansion with 40 million shares secondary...

CCC Intelligent Solutions Holdings (CCC) has recently made headlines with its announcement of a significant secondary offering. The company, a stalwart in the NASDAQ under...

How Ushur is levelling-up customer experience processes 

It is no secret that the customer experience is one of the biggest modern battlegrounds for business. Despite this, many companies still fail to offer end-to-end streamlined experiences. Ushur was designed to change this.  

Why InsurTechs need to focus on the customer experience

In today's business landscape, prioritising the customer experience (CX) has become a ubiquitous concern across all industries. Across the InsurTech realm, competition is intensifying, and insurance providers are increasingly recognising the pivotal role of CX in attracting and retaining clients. FinTech Global sat down with a pair of industry experts to dissect this phenomenon. 

BMO enhances global digital banking with Dynatrace’s AI Analytics

BMO, North America’s eighth largest bank by assets, has partnered with Dynatrace, a leader in unified observability and security. The partnership between BMO and Dynatrace...

How customer experience can affect a bank’s profits

Elevating the customer experience stands as a crucial factor for fostering growth and bolstering brand reputation, particularly within the banking industry. It's imperative for banks to place a paramount focus on enhancing customer experience to both retain existing customers and cultivate new ones, thereby driving profitability. The profound impact of digital transformation on shaping a superior customer experience cannot be overstated. As technology continues to evolve at a rapid pace, banks find themselves at the forefront of this digital revolution, fundamentally altering how they interact with customers and operate within the industry. Customer lifecycle intelligence firm FullCircl, delves into this dilemma.

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