Tag: customer experience

CCC Intelligent Solutions Holdings (CCC) has recently made headlines with its announcement of a significant secondary offering. The company, a stalwart in the NASDAQ under...

It is no secret that the customer experience is one of the biggest modern battlegrounds for business. Despite this, many companies still fail to offer end-to-end streamlined experiences. Ushur was designed to change this.  

In today's business landscape, prioritising the customer experience (CX) has become a ubiquitous concern across all industries. Across the InsurTech realm, competition is intensifying, and insurance providers are increasingly recognising the pivotal role of CX in attracting and retaining clients. FinTech Global sat down with a pair of industry experts to dissect this phenomenon. 

BMO, North America’s eighth largest bank by assets, has partnered with Dynatrace, a leader in unified observability and security. The partnership between BMO and Dynatrace...

Elevating the customer experience stands as a crucial factor for fostering growth and bolstering brand reputation, particularly within the banking industry. It's imperative for banks to place a paramount focus on enhancing customer experience to both retain existing customers and cultivate new ones, thereby driving profitability. The profound impact of digital transformation on shaping a superior customer experience cannot be overstated. As technology continues to evolve at a rapid pace, banks find themselves at the forefront of this digital revolution, fundamentally altering how they interact with customers and operate within the industry. Customer lifecycle intelligence firm FullCircl, delves into this dilemma.

Key Canadian FinTech investment stats in 2023: • Canadian FinTech deal activity reached 144 deals in 2023, a 48% reduction from 2022 • Canadian FinTech companies...

The digital era has revolutionised the financial sector, particularly accentuated by the pandemic's push towards digital platforms. The evolution into a hybrid model, integrating in-person and digital interactions, marks a significant shift in wealth management strategies. However, this shift brings forth the challenge of maintaining consistency across these interactive channels.

UnionBank of the Philippines, a leading universal bank in the country, has embarked on a pivotal partnership with Informatica, a prominent enterprise cloud data management leader.

Backbase, a global leader in Engagement Banking, has entered into a strategic agreement to bolster Danske Bank's customer experience by implementing its unique offering. 

As we head into 2024 and begin to analyse the trends we anticipate will drive the future of customer experience (CX), it is no longer too early to look even further ahead. Smart Communications delves into the anticipated major market trends impacting customer communications and experience in the next few years, focusing on predictions highlighted in the IDC FutureScape report for 2024.