Tag: customer experience

In an age where more people are online than ever before, the need to offer a strong and efficient digital customer experience is vital. How is RegTech playing a part in this?

Digital banking Technisys has integrated its platform with Microsoft Cloud for Financial Services to provide financial institutions with the tools for improved customer experience.

Digital customer service unicorn Glia has acquired AI-powered chatbot platform Finn AI.

In an era where the customer experience has become more important than ever, ensuring your service is not only efficient but also highly customer-centric.

While financial services scramble for digital transformation, Kidbrooke fears most have not assessed how the decision-making models of underlying technology might impact customer experiences.

Wealth managers might not be aware, but there is a revolution underway in how they handle customer journeys. Traditionally a firm has used a customer relationship management (CRM) solution to track engagements, but this is being made redundant by the better equipped client lifecycle management (CLM) solutions.