Tag: customer experience

NatWest and OpenAI have entered into a partnership aimed at driving substantial transformations within NatWest through advanced AI technologies. NatWest, known for its comprehensive banking...

When it comes to creating a great user experience (UX), it’s not just about making technology look good—it's about making it feel effortless. At...

Ushur, a leader in customer experience automation for regulated industries, has announced the appointment of Deepak Vedarthan as senior vice president of customer success. In...

CIBC Innovation Banking has provided £5m in corporate debt financing to Infinity, a leading European call tracking and analytics provider.

Nuvei, a Canadian FinTech company, has announced the launch of its innovative Omnichannel payment solution for the UK gaming industry.

The healthcare industry has undergone a seismic transformation in recent years, with patient engagement evolving well beyond traditional models. Today’s patients demand active involvement...

Fraud protection and resolution are becoming essential components of the customer experience in banking, particularly as financial fraud rates continue to rise.

The rise of artificial intelligence (AI) is rapidly transforming how businesses approach customer engagement, with customer experience (CX) standing at the forefront of this revolution. Once viewed primarily as cost centres, contact centres are now becoming innovation hubs where AI helps to reduce costs, improve efficiency, and boost both customer and employee satisfaction.

Customer retention is a critical focus for life and health insurers, who must now navigate an evolving market landscape characterised by increasing customer expectations....

Pouch Insurance, leveraging the capabilities of the INSTANDA no-code insurance platform, has introduced a pioneering AI assistant named 'Goodie'.