Customer service unicorn Glia buys AI chatbot Finn AI

Digital customer service unicorn Glia has acquired AI-powered chatbot platform Finn AI.

The deal will see Finn AI’s conversational AI solutions integrated into Glia’s Digital Customer Services platform.

This unified solution will empower financial institutions to provide customers with a seamless digital experience across virtual and human assistants, boosting customer satisfaction while boosting operational efficiencies.

Speaking on the acquisition, Glia co-founder and CEO Dan Michaeli said, “This marks a new chapter for Virtual Assistants: Verticalization with Scale. Generic ‘one-size-fits-all’ bot providers have largely failed to meet the full potential of conversational AI, leading to the emergence of vendors focusing on specific industry verticals. Until now, none of the financial services bot vendors have been able to achieve widespread adoption on their own.”

Founded in 2014, Finn AI is an AI-powered virtual assistant platform for banks and credit unions. Its virtual assistant aims to make banking easier and more convenient.

Finn AI co-founder and CEO Jake Tyler said, “Our vertical approach and tight integration with Glia helps financial institutions reduce the costs, extensive training and development time typically required for general AI platforms.

“Now as part of Glia, we will have the scale to deliver automation solutions to the market as part of a seamless Digital Customer Service platform that delivers the best of both self-service and human assistance when and where it is most convenient for customers.”

Glia became a unicorn earlier this year. It reached a $1bn valuation following the close of a $45m Series D round. The capital was supplied by Insight Partners, Wildcat Capital Management and others.  

Its Digital Customer Service solution enriches web and mobile experiences with digital communication choices, on-screen collaboration, and AI-enabled assistance.

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