Transamerica launches suite of customisable insurance services


Transamerica, a provider of life insurance, retirement and investment solutions in the US, has launched a suite of customisable services that makes it easier for employees to access their workplace supplemental insurance benefits.

Transamerica’s mission is to help people live well today and empowering them to create a better tomorrow through saving, investing, and protecting their loved ones.

The suite, ConnectedClaims, offers an automated and personal claims experience to help take the stress and guesswork out of filing a claim.

ConnectedClaims helps connect workers to their benefits with seven distinct pillars that simplify and speed up the claims experience.

For example, paperless claims allow workers to file claims digitally and workers can upload documentation online. Transamerica said providing this digital and paperless claims experience results in faster filings, fewer hassles, and less wasted paper, so the worker can be back on their feet financially and get the full value of the workplace benefits.

In addition, the use of predictive analytics modelling and data science better anticipates needed care and automate approval of other eligible benefits.

For example, Transamerica found the common need for a follow-up orthopedics visit after filing a claim for broken limb treatment, so the company now proactively pays the benefit without needing a separate claim submission.

Phil Eckman, president of workplace solutions for Transamerica, said, “Even employees who prepare for the unexpected can find it challenging to deal with claims when medical events occur.

“With ConnectedClaims, we guide customers through the claims process and help them access the benefits they deserve however they prefer. At Transamerica, we continually look for ways to provide convenient and compassionate services when customers count on us most.”

Last year, SFM Mutual Insurance Company selected Ivans Distribution Platform to provide more agents access to their workers’ compensation product offerings.

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