EBA unveils new set of indicators to identity potential consumer harm causes


The European Banking Authority (EBA) has published a new set of indicators aimed at identifying potential causes of consumer harm.

The EBA published a new set of indicators aimed at identifying detriment to consumers arising from the misconduct of financial institutions offering retail banking products in the EU.

The indicators show consumers’ experience with financial services and will complement other sources of information that the EBA already uses to decide on its consumer protection priorities.

These indicators cover the banking products in the EBA’s consumer protection scope, and include mortgage credit, consumer credit, deposits, payment accounts and payment services. The indicators are meant to measure the retail risks encountered by consumers, such as the potential detriment suffered in the context of the business relationship between consumers and their product/service providers.

The indicators provide information that will help the EBA and national competent authorities to prioritise their regulatory and supervisory work in the area of consumer protection but may be of interest to other, external stakeholders as well.

A methodological note complements this publication to help interpret the results. It also outlines important caveats that need to be taken into account when analysing the data. Over time, as more data becomes available, and its quality continues to improve, the indicators will show emerging trends, and will feed into the EBA’s other work in the area of consumer protection.

The European Banking Authority recently published its peer review on authorisation of payment institutions and e-money under the revised PSD2.

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