NFU Mutual selects FRISS to automate and streamline trust


NFU Mutual, an insurer in the UK, has selected FRISS to automate trust throughout its policy and claim lifecycle.

FRISS is an AI-powered fraud, risk and compliance solution provider for P&C insurers worldwide.

According to NFU Mutual, the collaboration aims to bring enhanced efficiency to the insurer’s processes, whilst also benefitting customers through improved fraud protection and maintaining excellent customer service.

The company added that its selection of FRISS is a testament to the company’s reputation for providing cutting-edge solutions that can deliver tangible benefits to insurers and their customers. By automating trust throughout the policy and claim lifecycle, NFU Mutual said it is creating a more efficient and secure insurance environment for its customers.

Paul Branch, head of claims at NFU Mutual, said, “As a mutual insurer, our guiding objective is to stand up for our members and deliver continuously excellent customer service. An important part of this is protecting our organisation and our members from fraud and other challenges facing the industry. By partnering with FRISS, we can streamline our processes, reduce fraud risk, and provide a faster and more efficient service to our customers.

Jeroen Morrenhof, CEO and co-founder of FRISS, added, “We are thrilled to be working with NFU Mutual, one of the most respected insurers in the UK. By automating trust throughout their policy and claim lifecycle, NFU Mutual is taking a significant step towards creating a better protected insurance industry worldwide. At FRISS, we are committed to helping insurers fight fraud and unnecessary risk while providing an exceptional customer experience. We believe that this partnership is a crucial step towards achieving this goal.”

Last year, FRISS, launched a trust automation platform. The platform was designed to allow insurers to improve operational efficiency following what FRISS calls the three pillars of trust.

This includes standardising, safeguarding and automating competence. In addition to increasing customer satisfaction, and enabling the fair processes and treatment of customers which are open and transparent.

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