NAB‘s dedicated healthcare claiming solution has developed new digital invoicing technology to simplify and accelerate how healthcare and disability providers interact with National Disability Insurance Scheme (NDIS) participants.
The move is the first of its kind for one of Australia’s big four banks, and will see the solution, known as HICAPS, help NDIS providers streamline how they transact with NDIS participants, which in turn, will grant participants better access to their choice of health practitioner.
The technology is set to reinforce NAB’s leadership in delivering secure, simple, easy to use and inclusive product innovations.
NAB Group Executive Business and Private Banking Andrew Irvine, said: “Historically, healthcare payment systems have been cumbersome and difficult to navigate, which has resulted in poor user experiences for healthcare providers and patients alike,” Mr Irvine said.
“As Australia’s leading claims solution for more than 97,000 healthcare providers, we’ve been very focused on digitising and simplifying the NDIS claiming experience for everyone involved in the scheme.
“Our new HICAPS NDIS Invoice Anyone solution enables healthcare providers to run their businesses much more efficiently, while at the same time, providing a much more transparent customer experience for patients.”
HICAPS NDIS Invoice Anyone has been specifically developed for businesses that provide healthcare and disability services to plan managed or agency managed NDIS participants, which accounted for 88% of the estimated $36 billion spent on National Disability Insurance Agency (NDIA) services in FY23. An accompanying HICAPS Terminal can be used by NDIS providers for self-managed participants.
The tool has been developed to improve efficiency for businesses across Australia.
Peninsula Foot Clinic Founder Andrew Cook said the integration of the new HICAPS NDIS Invoice Anyone tool into its business operations had markedly improved efficiencies and reduced the amount of time spent processing NDIS clients.
“Its simplicity is second to none and since adopting the system, we have managed to substantially cut processing times for our NDIS patients,” Mr Cook said.
“This is a considerable productivity boost for us, and its smooth introduction is something patients have widely commented on, and welcomed.
“The guidance provided by HICAPS customer service has been invaluable as we worked to embed the solution into our business.”
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