Ushur has introduced innovative AI-powered solutions aimed at automating and streamlining the intake process for Group Benefits sales quoting and requests for proposal (RFP).
The frontrunner in AI-driven Customer Experience Automation™ (CXA) has introduced these cutting-edge solutions to drastically reduce turnaround times for RFP procedures, handle high-volume processing, enhance close ratios, and alleviate operational burdens by eliminating manual intake work.
Yvonne Daugherty, Global Head of Industries at Ushur, said: “Ushur recognises the challenges faced during peak Group Benefits sales and renewal periods, such as open enrolment, where efficient and timely request for quote and proposal communications are crucial. When carriers, health insurers and investment companies are continually pushed to achieve more with fewer resources, Ushur is stepping in to provide assistance with these proven automation solutions.”
Equitable, a prominent financial services firm in the United States, implemented Ushur’s AI-powered automation solution to streamline their request for quote and proposal intake process.
Previously, handling broker quote and RFP requests typically required an average of 5 days for processing. Ushur’s solution remarkably reduced this processing time from 5 days down to an incredible 5 minutes.
This rapid enhancement in efficiency provided Equitable with the essential response speed they needed while significantly alleviating operational burdens.
Stephanie Shields, Head of Employee Benefits at Equitable, noted, “Even during the busiest weeks, we can swiftly set up a quote request from a broker in our systems without human interaction, providing an accurate quote much faster than the industry average.”
Ushur is renowned for creating the world’s first AI-powered Customer Experience Automation™ platform specifically engineered to intelligently automate entire customer journeys end-to-end.
Recently, the firm has also introduced Ushur Studio, a next generation no-code and generative AI-enabled environment.
This unique offering is designed to empower business users and citizen developers to swiftly craft, test, and implement omnichannel digital engagement experiences. Its implementation also marks a significant leap in no-code, generative AI-enabled environments.
Formerly known as Flow Builder, this major platform enhancement brings forth new capabilities, deliberate designs, and speed-to-value principles aimed at assisting enterprises in adapting to evolving engagement needs through a consolidated, automated approach.
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