Smart Communications makes CEO and executive chairman appointments


Smart Communications, a tech enterprise renowned for enhancing business-customer dialogues, recently heralded significant leadership shifts.

Leigh Segall ascends as the Chief Executive Officer, while James Brown, the former CEO, embraces the role of Executive Chairman of the Board. These strategic alterations aim to magnify the company’s prowess and fuel further innovation and growth.

Smart Communications holds a venerated position in the tech world. It specializes in offering sophisticated platforms and tools that empower businesses to conduct impactful and meaningful conversations with their clientele. Through its innovative solutions, Smart Communications is redefining the realm of customer engagement in the digital era.

Leigh Segall, joining Smart Communications in 2017 as the Chief Marketing Officer, has been a catalyst for transformation. Her tenure witnessed consistent double-digit growth, successful brand integrations, and the pioneering launch of the Conversation Cloud™. Elevated to President in February 2023, Segall’s promotion to CEO is a testament to her substantial contributions to the company.

James Brown, transitioning to Executive Chairman, has been the architect of Smart Communications’ impressive growth trajectory over the past five years. In his new role, Brown will serve as a vital link between the company’s executive leadership and its board of directors, continuing to influence its strategic direction.

Under the new leadership, Smart Communications is poised not only to cement its status as a global leader in customer communication solutions but also to escalate its commitment to delivering avant-garde technologies, fostering client relationships, and revolutionizing customer interactions.

Regarding her new position, Leigh Segall expressed enthusiasm, “Smart Communications has a deep history of excellence and innovation. I am excited to build upon the strong foundation laid by James and our dedicated team. I am committed to continuing to drive progress, fostering growth, and ensuring that Smart Communications remains at the forefront of the industry.”

James Brown reflected on his tenure and the transition, stating, “It has been an incredible journey leading Smart Communications, and I have tremendous confidence in Leigh’s ability to take the helm as CEO. Leigh’s unrelenting passion, unwavering commitment, and exceptional strategic vision have made this transition to CEO a well-deserved step in her career.”

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