Over the last five years, the landscape of workplace communication has drastically evolved. Organizations are increasingly leveraging cloud-based unified communications (UC) platforms, ushering in a new era of collaboration. These platforms have significantly diminished the reliance on corporate-based email, facilitating a more dynamic interaction through various channels like chat, video, voice, and more.
In a recent whitepaper by Theta Lake, the company outlined how firms can meet communication compliance requirements without sacrificing employee experience.
The adoption of cloud solutions has seen an exponential rise, while traditional platforms are on the decline. According to ZK Research’s 2022 Global UC Forecast, the cloud UC market is expected to grow at a compound annual growth rate (CAGR) of 16.7%, reaching $19.2bn by 2027. Conversely, on-premises platforms are anticipated to decline at a CAGR of -6.53% during the same period. Fortune Business Insights aligns with this projection, citing significant growth in the global team collaboration software market.
The shift to real-time, multimodal collaboration means that text is just one component of a complex communication flow that now includes visual elements like photos and infographics. This transition has been further accelerated by the increasing reliance on mobile phones as primary communication tools. Mordor Intelligence projects a 13.8% CAGR in the mobile collaboration market from 2021 to 2026.
However, this transformation presents significant compliance and security challenges, particularly in regulated industries such as finance and healthcare. With employees using collaboration tools to share sensitive information, compliance officers face the daunting task of ensuring adherence to policies and regulations in a dispersed and diverse digital environment.
The shift from traditional, office-based work to remote and hybrid models exacerbates these challenges. The increase in unsecured networks and devices, coupled with the proliferation of communication channels, has created a gap in UC compliance coverage. Traditional compliance tools, designed for more controlled environments, struggle to effectively monitor these new channels and dynamic content.
To tackle these challenges, businesses must rethink their compliance strategies. This involves balancing the need for security with employee productivity and experience. The solution lies in UC-based collaboration solutions that have compliance built into them. These platforms provide workers with the necessary tools and experiences without the constraints of traditional compliance methods. Features such as full-spectrum coverage, advanced analytics, machine learning, and natural language processing are essential in detecting risks across various communication channels.
In conclusion, as businesses navigate the complexities of modern workplace communication, the focus should be on platforms that offer comprehensive compliance capabilities without compromising on the user experience. It’s about finding a balance that protects the organization while empowering its workforce.
Want to learn more? Download the whitepaper here.
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