Riskified, a pioneering company in ecommerce fraud and risk intelligence, announced today the expansion of its Dispute Resolve platform. This enhancement comes as a timely solution for merchant teams grappling with the usual spike in chargebacks following the holiday season.
The expansion is driven by the need to streamline chargeback operations, particularly during periods of high chargeback volumes post-holidays. It incorporates advanced gateway and artificial intelligence integrations to automate and improve the efficiency of the chargeback dispute process.
Riskified is a leader in the ecommerce space, providing businesses with solutions to mitigate risks associated with online transactions. The company specializes in fighting fraud, preventing policy abuse, and enhancing customer retention through its AI-powered fraud and risk intelligence platform.
Dispute Resolve is designed to simplify and expedite the process of revenue recovery. It enables merchants to centralize chargeback management, automate significant portions of the dispute process, and tailor workflows to augment existing operations. This platform is a one-stop solution for handling all aspects of chargeback disputes efficiently.
The platform’s intelligent features include the automatic collection of relevant data about each disputed transaction. It allows for the automatic submission of disputes to issuing banks and real-time monitoring of their statuses. Furthermore, merchants can leverage customized, optimized compelling evidence letters to enhance their dispute cases.
Eido Gal, CEO and Co-founder of Riskified, emphasized, “The broader ecommerce environment continues to brighten and grow, but with that comes the opportunity for increased chargebacks. Chargeback management is another financial center that’s primed for digital transformation, since today much of the process is terribly manual, time-consuming, and hinders teams from disputing as many chargebacks as they can. With Dispute Resolve, merchants have full control over their chargeback dispute operations. They can choose to automate specific segments or outsource the entire dispute process.”
David Hobbs, CEO of Hotelogical, shared his experience, “Hotelogical’s in-house analyst produces outstanding win rates, and Riskified’s Dispute Resolve enabled her to maintain and scale that performance as we grew. Consolidating data and automating menial tasks allowed her to focus her time, insights, and expertise 100% on revenue recovery.”
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