Mastercard unveils AI mentor: a revolutionary tool for global small businesses

Mastercard unveils AI mentor: a revolutionary tool for global small businesses

Mastercard, a global leader in payment solutions, has embarked on a new venture that aims to bolster the small business community worldwide.

The driving force behind the development of Mastercard Small Business AI is to provide small business owners with personalized guidance crucial for their growth and success. In a world where small businesses play a significant role in the economy, yet often struggle with limited resources, this initiative comes as a beacon of support and mentorship.

The Mastercard Small Business AI is an inclusive Artificial Intelligence tool designed to deliver real-time, customized assistance to small business owners. This tool will help them navigate various business challenges by providing relevant and timely guidance, ensuring they stay ahead in their respective industries.

Moreover, the AI tool is being developed in partnership with Create Labs, ensuring it is crafted to cater to diverse entrepreneurial needs and limit biases. The tool will incorporate Generative AI features for a conversational experience, using inclusive design standards and cutting-edge techniques.

The Generative AI tool will not only utilize Mastercard’s existing content but will also incorporate licensed business content from a newly formed global media coalition. This includes contributions from Blavity Media Group, Group Black, Newsweek, and TelevisaUnivision, enriching the tool with diverse perspectives and resources.

Scheduled for a pilot launch in the U.S. later this year, the goal is to eventually roll it out in international markets. Mastercard is also planning to involve additional partners globally to enhance the tool’s local relevance and impact.

Mastercard Chief Marketing and Communications Officer Raja Rajamannar said, “Operating a small business is a point of immense passion and pride for entrepreneurs, but it’s certainly not easy. We are working closely with small business owners at all stages of development and seeing the myriad of challenges they face and the critical importance of mentorship to their success.

Mastercard Small Business AI aims to create mentorship at scale, offering always-on advice from an inclusive set of sources. This is a testament to our commitment to the small business community and to innovations that lift people up.” 

Bonin Bough, Chief Strategy Officer and co-founder of Group Black, stated, “Uniting for a common goal of inclusivity holds incredible power. Through collaboration, we are looking to combine diverse resources to enhance a tool designed for all small-and medium-sized business owners. Our hope is that these collective efforts shape a more equitable world for future generations, reducing the exclusion felt by numerous minorities and empowering them with the resources needed to succeed.”

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