Frost Bank, a San Antonio-based firm, is set to incorporate Atomic into its operations to enable it to improve its customer satisfaction rates and make banking more accessible for all.
The firm will integrate Atomic’s solution for direct deposit switching into its operations, aligning with the bank’s focus on leveraging technology to deliver seamless experiences to its customers.
The collaboration is founded on shared values of prioritising customer experience and equitable banking. By leveraging Atomic’s solution, Frost Bank aims to strengthen its relationships with customers and provide them with enhanced banking services.
With a strong presence in Texas, Frost Bank offers a wide range of financial services and has a reputation for its commitment to customer satisfaction.
Atomic specialises in providing innovative solutions for financial institutions to streamline processes and improve customer experiences.
Their direct deposit switching solution simplifies the process for customers to switch their direct deposits to Frost Bank, aligning with Frost’s mission to make banking more accessible and convenient for all.
“At Frost, we continually spend time with our customers to see how we can better meet their needs,” said Group Executive Vice President and Chief Consumer Banking and Technology officer Jimmy Stead. “Partnering with Atomic is another way we can make our customers’ lives better by providing seamless and rapid direct deposits. It’s just one more way we provide a world-class customer experience.”
Atomic Co-Founder and CEO Jordan Wright added, “What we’re doing is helping to establish trusted relationships between customers and their financial institutions. We make it very easy to switch direct deposit and that positive digital experience sets the precedent for the relationship and the bank. Frost Bank has an amazing focus on their customers and doing right by them and this implementation will set that tone from the beginning.”
Frost Bank’s focus on customer-centricity extends beyond direct deposit switching. Customers can benefit from various offerings, including early access to funds with direct deposit and competitive interest rates. This collaboration enhances the overall user experience for customers while boosting primacy for Frost Bank in the competitive financial services landscape.
Keep up with all the latest FinTech news here.
Copyright © 2024 FinTech Global
