Aflac, a leading provider of supplemental insurance in the U.S., has announced a partnership with SKYGEN to continue improving the customer satisfaction journey.
The partnership with SKYGEN aims to enhance Aflac’s claims and billing processes by integrating industry-leading automation, according to the Financial Times.
This will improve speed and accuracy, ultimately enhancing the customer experience. SKYGEN’s Dental Hub offers a single point of connection that aligns providers, insurers, patients, and industry partners, ensuring a positive experience for all parties involved.
The member portal will allow users to easily identify providers, access covered services and claims history, and find educational information and administrative data.
Aflac is a renowned supplemental insurance provider in the U.S., while SKYGEN is known for its advanced technological solutions in the dental and vision insurance sectors.
The collaboration is expected to bring significant benefits, including improved customer satisfaction, retention, and sales growth as customers are more likely to consider other Aflac products based on their positive experience with Dental and Vision.
SKYGEN is the trusted partner for specialty benefits payers and government agencies, providing advanced technology and service solutions to make healthcare organisations more efficient and effective. The company’s commitment to shaping the future of dental and vision benefits is evident in this collaboration.
Aflac Senior Vice President, Aflac Benefits Solutions Jon Edgington, stated, “As part of our plan to expand capabilities to continue improving the customer journey, SKYGEN’s powerful set of innovative solutions will support customer satisfaction and retention as well as promote sales growth given that customers will be more likely to consider other Aflac products based on a positive experience with Dental and Vision. This partnership will create additional efficiencies, ensuring that we deliver on the Aflac promise to provide benefits that our customers need quickly and accurately. It is equally important to Aflac that SKYGEN aligns with our long history of collaborating with ethical, highly skilled, dependable partners who provide multiple advantages for the business.”
Steve Berryman, SKYGEN CEO, added, “This collaboration with Aflac represents SKYGEN’s commitment to shaping the future of dental and vision benefits and improving efficiencies and access in healthcare. We look forward to leveraging our industry-leading software applications, as well as our experience with data protection and information security, to enhance the overall user experience for Aflac’s extensive customer base.”
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