Globe partners with Red Hat to modernise IT infrastructure for enhanced customer experience

Globe, a leading telecommunications company in the Philippines, has partnered with Red Hat, Inc. to modernise its IT infrastructure.

Globe, a leading telecommunications company in the Philippines, has partnered with Red Hat, Inc. to modernise its IT infrastructure.

This collaboration is a key step in Globe’s journey towards becoming a technology-driven enterprise.

The partnership aims to modernise Globe’s IT infrastructure, enhancing its agility, scalability, and innovation capabilities. By working with Red Hat Open Innovation Labs, Globe seeks to improve its operational practices and ultimately deliver an enhanced customer experience.

Red Hat, Inc. is renowned globally for its open source solutions, which include enterprise-grade products and services. The company specialises in hybrid cloud infrastructure, container platforms, and automation, helping organisations accelerate their digital transformation efforts.

During the residency at Red Hat Open Innovation Labs, Globe’s engineers collaborated closely with Red Hat to integrate open source technologies such as Red Hat OpenShift.

This industry-leading hybrid cloud application platform, powered by Kubernetes, played a central role in the partnership.

The collaboration helped Globe’s teams to quickly migrate the first application modules to Red Hat OpenShift, establish cross-functional teams, and set up new operational processes. These efforts laid the foundation for scaling the platform and migrating a full application to Red Hat OpenShift within six months.

The move has yielded significant benefits for Globe. Test-driven development and automation reduced test execution time by 80%, while a GitOps-based approach achieved 75% faster resource provisioning.

These improvements contribute to Globe’s goal of providing a more resilient and stable application platform, which is crucial for the company’s ongoing digital transformation.

Raul Macatangay, chief information officer, Globe, stated, “Our collaboration with Red Hat Open Innovation Labs has been instrumental in our digital transformation journey. By adopting Red Hat OpenShift as a new enterprise-wide application development platform, we’re able to innovate quicker with a key focus on customer experience. This collaboration has ignited a change in Globe’s culture, fostering greater teamwork and allowing us to bring the best ideas forward to innovate faster.”

John Rodel Villa, lead cloud engineer, Globe, commented, “Our work with Red Hat Open Innovation Labs has allowed us to leverage cutting-edge cloud technologies, particularly with Red Hat OpenShift, to optimize our infrastructure for scalability and resilience. The controlled loop fundamentals of the platform have made operationalizing applications much easier, allowing us to focus more on providing a better customer experience rather than constantly fixing problems. This has significantly reduced our time-to-market, enabling us to deliver enhanced services to our customers with greater efficiency.”

Gabriel Pormilda, lead software engineer, Globe, remarked, “Integrating Red Hat OpenShift into our development processes has been a game-changer. It has not only streamlined our workflows but also empowered our teams to adopt a more collaborative and innovative approach to software engineering. This collaboration has set the stage for the next phase of Globe’s digital transformation, where we can explore new possibilities in AI and cloud-native development.”

Marjet Andriesse, senior vice president and general manager, Red Hat APJC, said, “Globe’s engagement with Red Hat Open Innovation Labs has been pivotal in enhancing its technological capabilities and service offerings. By leveraging Red Hat’s open source solutions, including Red Hat OpenShift, Globe has modernized its IT environment, enabling greater agility and scalability. This engagement demonstrates Globe’s dedication to innovation and its effort to adopt advanced technologies for delivering high-quality services to its customers.”

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