Howden, a global insurance intermediary group, has joined forces with FullCircl, a software provider specialising in accelerating growth for insurance brokers while embedding compliance seamlessly.
This collaboration leverages FullCircl’s SmartBroker package within Howden’s Acturis platform, optimising client acquisition, onboarding processes, and overall client management.
The partnership aims to provide Howden clients with the appropriate levels of insurance cover while simultaneously reducing the compliance burden and associated costs. This strategic move is set to enhance the consistency of client experience across Howden’s national branch network, focusing on client retention and growth.
FullCircl offers innovative software solutions designed to enrich broker processes, ensuring that compliance is integrated into growth initiatives without friction. The SmartBroker solution by FullCircl delivers advanced data enrichment, aiding in more efficient insurance and risk decision-making. Acturis supports this by providing a robust platform used extensively across Howden’s group, improving the synchronisation of client data and service delivery.
The integration of FullCircl’s SmartBroker into the Acturis system marks a significant upgrade in Howden’s technology stack, enabling better monitoring of client engagements and supporting the efficient management of new and existing client portfolios. This initiative is expected to roll out to 2,000 Acturis users within Howden, bringing widespread benefits in terms of compliance cost reduction and client service enhancement.
This partnership, which is the largest of its kind since FullCircl and Acturis first announced their collaboration in 2023, has been shortlisted for several industry awards, recognising its potential to significantly influence the insurance sector by improving processes and client outcomes.
FullCircl CEO Andrew Yates said, “Working with the Howden team has been a revelation – their vision and the way they are innovating to drive a consistent client experience, greater choice, value, and service for their clients is truly trailblazing. We remain excited to work in partnership with Howden to see the many benefits this three-year partnership come to fruition.”
Howden UK&I CEO Carl Shuker commented, “Howden has rapidly grown in recent years, organically and in part due to a number of acquisitions. As the businesses come together, we needed a joined-up view of our client base in order to provide a consistent client experience. To do that, it required a single source of truth when it comes the data and information we have on our clients. FullCircl was the missing link that now ensures all clients are entered into Acturis with accurate, consistent information, enabling Howden to join up clients across our core pillars.”
Acturis CEO Tony Goddard concluded, “As part of our ongoing investment in the development of the Acturis Platform we are continuously looking to identify business partners whose products and services can enhance the experience and value our customers get from Acturis. We believe that FullCircl fulfils this aim by bringing the insights brokers need, when it matters most to them, allowing them to trade more accurately and efficiently, and to win and retain more business.”
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