Pro Global, a trusted advisor for the specialist insurance sector, has announced a significant enhancement of its Digital Services capabilities.
This expansion is under the guidance of Kristy Lovegrove, Group Head of Technology, and represents a strategic shift aimed at meeting the increasing demand for automation and tech-driven efficiencies in the re/insurance market worldwide, according to FF News.
Pro Global’s focus on digital transformation aligns with re/insurers’ rising need to streamline operations, cut costs, and increase data-driven capabilities.
The demand for such transformation is especially relevant as global re/insurers grapple with cost pressures and a rapidly evolving technological landscape. This service expansion aims to deliver seamless, tech-enabled solutions to meet these industry-wide challenges.
A well-established player in the insurance space, Pro Global provides advisory and technology services that support digital transformation, automation, and data optimisation.
The company focuses on simplifying complex re/insurance processes and enabling its clients to achieve operational efficiency through robust digital solutions.
With a commitment to innovation, Pro Global’s services are grounded in its mission to optimise re/insurance processes through advanced technology.
Pro Global’s expanded Digital Services offering is designed to integrate Propel Automation’s Robotic Process Automation (RPA) solutions into the broader suite of services available to clients.
This integration is already active in critical markets, including Germany, Latin America, and within insurance services and MGA (managing general agents) functions.
By combining Propel’s RPA expertise with Pro Global’s established solutions, the company can now deliver end-to-end strategies with real-time results for re/insurers.
These enhancements allow Pro Global to offer highly tailored solutions, addressing each client’s unique needs while ensuring a consistent focus on efficiency.
Since acquiring Propel Automation in 2023, Pro Global has fully incorporated Propel’s expertise into its Digital Services platform.
This acquisition has enabled Pro Global to meet a broader range of client demands by offering more robust and scalable digital solutions, supporting the full spectrum of insurance functions from claims handling to underwriting.
By enhancing digital efficiencies, Pro Global’s clients are experiencing significant reductions in manual processing and improvements in data accuracy, which free up time for more strategic, high-value activities.
Chris Everson, chief operating officer at Pro Global, said, “Digital transformation initiatives, including London market modernisation, is driving demand for digital services at an unprecedented rate. The re/insurance industry is under immense pressure to reduce costs and improve efficiency, and we’re keeping pace by providing cutting-edge automation tools and expert advisory services at scale. Through the integration of Propel Automation, we’ve seen dramatic increases in efficiency for our clients, enabling them to reduce their cost base while maintaining competitive advantage. The enhancement of our Digital Services offering under Kristy’s leadership further cements our position as trusted advisor with holistic solutions for the global re/insurance sector.”
Kristy Lovegrove, group head of technology at Pro Global, said, “As we move forward into 2025, we are focused on refining our Digital Services strategy to maximise the value of our technology investments and provide our clients with seamless, client-focused solutions. With Propel’s RPA capabilities now integrated into our broader digital offerings, we can deliver even greater efficiency, transparency, and data-driven insights to leading re/insurers around the world. Our goal is to ensure that every aspect of our business – from insurance services to MGAs – benefits from the transformative power of digital enablement.”
Rich Emmett, head of insurance services at Pro Global, said, “Our global clients have seen a noticeable increase in operational efficiency through automation, particularly in claims handling and underwriting processes. By reducing manual tasks and improving data accuracy, they are able to focus on higher-value activities. We’re proud to be at the forefront of this digital transformation and to continue expanding and enhancing our holistic digital service offer globally.”
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