Glia, a leader in customer interaction technology, has announced the launch of its latest AI-powered innovation, Quality AnalystGPT.
This tool is part of the company’s ChannelLess® Responsible AI platform, specifically designed to meet the demands of the financial services sector.
The launch addresses the growing need for financial institutions to efficiently analyse customer interactions.
As customer expectations evolve, financial institutions face increasing pressure to adapt and deliver personalised, high-quality support.
Glia’s new tool offers a cutting-edge solution to these challenges, enabling real-time insights into customer needs and operational improvements.
Founded with the mission of transforming how financial institutions engage with customers, Glia is known for its ChannelLess® customer interaction platform.
The company combines AI, machine learning, and operational expertise to help organisations drive better business outcomes while enhancing customer relationships.
Quality AnalystGPT is designed to help contact centre managers and leaders analyse customer interactions quickly and effectively.
The tool enables users to ask natural language questions and receive actionable insights within seconds.
By identifying customer needs, evaluating performance, and uncovering opportunities for coaching, this innovation helps financial institutions boost customer satisfaction and improve overall service quality.
In addition to Quality AnalystGPT, Glia has introduced several new features to its Responsible AI platform, Glia Cortex. These include Cortex Intercept, which personalises welcome messages to reduce live agent dependency; Cortex Heads-up, which summarises customer history for agents; and Glia Virtual Assistant (GVA) Content Assist, which accelerates chatbot customisation using generative AI.
Highlighting Glia’s commitment to responsible AI innovation, Chief Strategy Officer and co-founder Justin DiPietro said, “Glia is proud to have paved the way in Responsible AI this year, launching several AI-powered tools that have allowed financial institutions to boost efficiencies, improve customer service and gain valuable insights across all interaction types. We are taking this a step further with Quality AnalystGPT, which acts like an ‘Ask Me Anything’ feature with customer interaction data for contact centre managers and leaders.”
This latest innovation crowns a successful year for Glia, further establishing its leadership in AI-driven customer experience management. By delivering powerful, secure, and compliant tools, Glia is helping financial institutions across the globe transform their contact centre operations.
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