Allianz UK, a leading general insurer in the UK and part of the global Allianz Group, has rolled out an artificial intelligence tool named BRIAN to support its commercial underwriting teams.
The launch of BRIAN is aimed at simplifying how underwriters access and use guidance materials, addressing the time-consuming task of navigating extensive internal manuals, according to InsurTech Insights.
BRIAN enables underwriters to ask straightforward questions and receive accurate answers alongside links to the original guidance documents. This approach makes the retrieval of information faster and more effective.
The tool has already saved an estimated 65,000 minutes of work time — equal to around 135 working days — by reducing prolonged searches.
Initially deployed across property and liability underwriting teams, BRIAN will be extended to the wider commercial underwriting workforce by the end of the year.
Designed to assist particularly junior underwriters, the system shortens the learning curve and allows more time to be spent on critical activities such as risk analysis, pricing decisions, client engagement and monitoring regulatory developments.
Developed jointly by Allianz UK’s business, transformation and central AI teams within its Ops IT Data function, the system reflects the insurer’s commitment to strengthening accuracy and confidence in the underwriting process while boosting competitiveness in a challenging insurance market.
The name BRIAN honours Benjamin Blackie, a longstanding figure at Allianz who now leads transformation projects within the company.
Blackie pointed to the system’s “dual functionality,” saying that it provides clear answers together with direct links to the source text for those who wish to explore further.
“This is not about replacing decision-making, but equipping people with better tools to access information they need at the moment they need it,” Blackie explained. “With the extra time saved, underwriters can focus on deeper risk analysis, enhancing customer relationships, refining pricing strategies, and staying updated on emerging market trends and regulatory changes.”
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