Why insurers struggle to turn AI investment into better CX

Insurance leaders have spent the past decade investing heavily in modernising pricing engines, underwriting models and digital distribution channels. Yet despite this sustained transformation effort, customer experience (CX) continues to fall short of rising expectations, according to Earnix.

Why insurers struggle to turn AI investment into better CX

June 3, 2026

Insurance leaders have spent the past decade investing heavily in modernising pricing engines, underwriting models and digital distribution channels. Yet despite this sustained transformation...

Specialist insurance advisory firm Pro Global has launched a new European broker platform aimed at helping UK-based brokers expand into continental markets as firms look to navigate complex regulatory requirements.

Pro Global launches European broker expansion platform

June 3, 2026

Specialist insurance advisory firm Pro Global has launched a new European broker platform aimed at helping UK-based brokers expand into continental markets as firms...

Pace, an AI operations company focused on insurance workflows, has raised $46m in Series B funding as it accelerates the rollout of its agentic automation platform across global insurance markets.

Pace lands $46m funding round to automate insurance workflows

June 1, 2026

Pace, an AI operations company focused on insurance workflows, has raised $46m in Series B funding as it accelerates the rollout of its agentic...

Generali China Insurance and Solera have partnered to accelerate the rollout of AI-driven claims and electric vehicle solutions across the Chinese insurance market.

Generali China partners Solera on AI claims platform

May 22, 2026

Generali China Insurance and Solera have partnered to accelerate the rollout of AI-driven claims and electric vehicle solutions across the Chinese insurance market. The partnership...

Liberty Mutual has been testing a ChatGPT integration that allows users to request personalised auto insurance quote estimates directly within the AI chat interface.

Liberty Mutual tests ChatGPT auto insurance quotes

May 21, 2026

Liberty Mutual has been testing a ChatGPT integration that allows users to request personalised auto insurance quote estimates directly within the AI chat interface. The...

The Medical Assurance Company of Mississippi (MACM) has selected OneShield as its new full-suite core insurance platform as the medical malpractice insurer moves away from legacy on-premises systems.

MACM selects OneShield for core system overhaul

May 18, 2026

The Medical Assurance Company of Mississippi (MACM) has selected OneShield as its new full-suite core insurance platform as the medical malpractice insurer moves away...

Global professional services firm Aon is launching a new digital trading platform designed to modernise how brokers place Follow Line business in the London Market.

Aon launches digital platform for London Market trading

May 18, 2026

Global professional services firm Aon is launching a new digital trading platform designed to modernise how brokers place Follow Line business in the London...

ManageMy, an InsurTech platform focused on customer and agent engagement for insurers, has launched a new integration with Snowflake aimed at giving carriers direct access to operational data across policy, billing, claims and distribution systems.

ManageMy expands carrier analytics with Snowflake

May 18, 2026

ManageMy, an InsurTech platform focused on customer and agent engagement for insurers, has launched a new integration with Snowflake aimed at giving carriers direct...

Aon expands Claims Copilot across global markets

May 14, 2026

Aon, the global professional services and insurance brokerage firm, has expanded its Claims Copilot platform across North America, Asia Pacific and several countries in...

Gallagher, a global insurance brokerage and risk management firm, has launched Gallagher Blueprint, an AI-driven framework designed to help clients improve their risk profiles and build more cost-effective insurance programmes.

Gallagher rolls out Blueprint for optimised insurance planning

May 11, 2026

Gallagher, a global insurance brokerage and risk management firm, has launched Gallagher Blueprint, an AI-driven framework designed to help clients improve their risk profiles...