Lloyds Banking Group has announced plans to launch the UK’s first large-scale, multi-feature AI-powered financial assistant, marking a milestone in its digital transformation strategy.
The new tool, set to roll out in early 2026, aims to transform how over 21 million customers manage their finances through the bank’s mobile app. This move strengthens Lloyds’ ambition to embed AI as a core enabler across its operations, driving smarter and more personalised financial experiences.
By leveraging advanced artificial intelligence, the AI assistant will act as a round-the-clock financial companion, offering tailored spending insights, savings advice, and investment guidance.
The system will not only deliver real-time personalised coaching but also connect users to expert human support when required.
Lloyds is the first UK bank to introduce agentic AI at scale—a form of AI capable of autonomous, goal-driven tasks—representing a major step forward in responsible and innovative banking. According to Lloyds Banking Group’s Consumer Digital Index, 56% of adults (around 28.8 million people) have used AI in the past year to manage their money, with ChatGPT emerging as the most popular tool.
However, 80% of users still worry about inaccurate information, while 69% express concern about poor personalisation. Lloyds’ solution is designed to address these concerns by providing safe, accurate, and highly individualised insights.
At launch, the assistant will feature two core tools: a conversational interface offering personalised spending analytics, and a savings and investment module to guide customers in making informed financial decisions. Over time, its scope will expand to include the full range of Lloyds’ financial products, including mortgages, car finance, and protection services.
Unlike traditional chatbots, this new technology relies on agentic AI to enable natural conversations and hyper-personalised experiences. Built on Lloyds’ proprietary Generative AI and Agentic framework, it combines secure, curated bank data with advanced models to ensure reliable, regulated responses. The assistant will maintain a memory of previous interactions, delivering an increasingly intuitive and human-like experience over time.
Lloyds Banking Group chief data and analytics officer Ranil Boteju said, “Lloyds Banking Group is committed to leading the way in mobile banking and technology transformation. By becoming the first UK bank to bring agentic AI to our customers, we are taking a crucial step in helping millions of customers benefit from more control over their finances. This launch is not just about introducing new technology; it is a pivotal step in our strategy as we continue to reimagine the Group for our customers and colleagues.
“Our AI financial assistant is underpinned by LBG’s robust AI assurance framework and guardrails, helping deliver safe, explainable and regulated AI-driven interactions. We believe this innovative tool will not only provide our customers with personalised, round-the-clock support, but also set a new benchmark for the responsible and effective use of AI in UK banking. Importantly, it provides instant and free access to personalised financial coaching.”
Lloyds Banking Group chief digital officer Helen Bierton said, “This new technology will take the customer experience up a level by giving people access to a personal AI agent, empowering more people than ever to make informed decisions about their money. We’re excited to bring this feature to our customers in the coming months.”
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