AI, deepfakes and the fight for safer digital onboarding

deepfake

The rapid development of artificial intelligence has propelled deepfakes from online novelty to a major threat for regulated sectors. What began as light-hearted face-swap videos has now become a serious challenge for industries that rely heavily on remote onboarding and digital identity checks.

Financial services firms, estate agents, law firms, and gambling operators increasingly depend on digital channels where customers upload documents, record videos and complete biometric checks, said SmartSearch.

As deepfakes grow more convincing, these businesses face a troubling question—how can they verify whether the person on screen is genuinely who they claim to be?

Criminals are adopting generative AI tools to create convincing fake documents, face swaps and synthetic recordings designed specifically to exploit ID verification systems. These tactics range from fraudulent passports and driving licences to deepfake videos used to fool liveness checks. A newer technique, video injection, allows fraudsters to bypass the camera feed entirely by inserting fabricated footage directly into the verification system. These evolving tactics can undermine even advanced biometric tools, exposing firms to money laundering, fraud and significant regulatory breaches.

Historically, identity verification centred on three core questions: is the person real, is the document authentic, and does the face match the ID? With the rise of deepfakes, a crucial fourth question has emerged—is the individual genuinely present in real time? Traditional checks struggle to answer this reliably, particularly in remote onboarding environments. However, technology is beginning to close the gap. Passive liveness detection can analyse a single selfie for depth, texture and light consistency, making it harder for deepfake videos to pass as genuine. Deepfake media analysis also examines pixel irregularities, motion distortion and lip-sync mismatches that reveal AI-generated content.

Despite these advances, biometric analysis alone cannot protect firms from increasingly sophisticated AI spoofs. One element criminals cannot replicate is consistency across multiple trusted databases. For this reason, document verification and cross-referencing external sources—such as passport registries, credit databases and utilities—remain essential. Multi-database checks introduce layers of defence that a deepfake cannot circumvent, even if it successfully imitates a user on camera.

As deepfake fraud accelerates, businesses must adopt a multi-layered verification model that blends biometric analysis, document forensics and real-time database validation. SmartSearch, a long-standing leader in digital compliance, is responding to this shift with an enhanced release of its SmartDoc solution. Originally launched more than 14 years ago, SmartDoc now integrates upgraded AI-powered features designed specifically to outpace deepfake-driven attacks. The upgraded platform combines biometric and liveness detection with advanced document analysis, enabling firms to identify falsified records and spoof attempts with far greater precision.

The solution has also been developed with user experience in mind. SmartDoc operates without requiring customers to download an app, making the onboarding journey more streamlined and reducing drop-offs. It offers efficient, compliant verification with minimal manual processes, providing businesses with a reliable and scalable solution that can be tailored to their own workflows. By balancing robust security with a frictionless experience, SmartDoc positions itself as both customer-friendly and technologically advanced.

As deepfakes become mainstream, regulated firms must strengthen their defences to stay ahead of increasingly capable fraudsters. Comprehensive, layered ID verification is no longer a nice-to-have; it is critical for protecting businesses from financial crime and regulatory penalties. SmartSearch’s enhanced SmartDoc solution offers a future-proofed approach, arming firms with the technology needed to detect sophisticated deception and safeguard their onboarding processes in an age defined by AI manipulation.

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