Hexure, a leader in AI-powered sales automation for insurance and financial services, has launched what it says is the first fully digital, end-to-end workflow for resolving Not-In-Good-Order (NIGO) applications.
The NIGO Resubmission solution replaces manual correction processes that have long caused delays across life, annuity, and other insurance product lines. Built within Hexure’s FireLight platform, the tool allows carriers to annotate issues, unlock only the fields requiring changes, and provide advisors with clear guidance in real time. It also features audit trails, field-level validations, and compliance insights aimed at improving long-term In-Good-Order (IGO) rates.
Hexure VP of product management Eric Opiela said, “For years, carriers have been forced to manage NIGO corrections through processes that were inefficient, opaque, and disconnected.
“With NIGO Resubmission, we’re delivering a game-changing step forward, giving carriers complete control, advisors total clarity, and the industry a modern way to resolve NIGOs. This end-to-end workflow replaces years of manual rework with a faster, data-driven model that moves business through the pipeline and unlocks revenue sooner.”
Hexure provides digital and AI-powered sales automation solutions for insurance, financial services, and wealth management. The company works with carriers and distributors to transform how products are sold and serviced, focusing on accelerating submissions, speeding time to market, and delivering fully digital, compliant workflows.
Opiela added, “Launching the first fully digital NIGO resubmission solution is an important milestone for Hexure and for the industry.
“It reflects our commitment to solving the industry’s most persistent operational challenges with technology that truly makes a difference, streamlining workflows, reducing risk, and improving the overall experience for all users in the ecosystem.”
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