Broadridge Financial Solutions, a financial technology firm, has announced that its agentic AI capabilities are now live in production across capital markets and wealth management workflows, with new clients able to achieve up to 30% operational cost savings from day one.
The company is offering two routes to adoption: a full managed services model, where Broadridge handles operations end-to-end, and a standalone deployment option that integrates its agentic platform directly into a client’s existing infrastructure. Both models are underpinned by Broadridge’s completed financial services data ontology.
The agentic AI capabilities have been refined through live deployments within Broadridge’s managed services business process outsourcing (BPO) operation, covering more than 40 clients since 2024. The system processes millions of operational transactions each month across post-trade, account management, and client services workflows.
Capabilities now running in production include automated trade fails management and break resolution, account opening and maintenance workflows, real-time valuation exception handling, customer inquiry automation, and email workflow processing. The latter is delivered in partnership with DeepSee, Broadridge’s AI-native workflow automation partner. All workflows sit within a human-supervised architecture designed to preserve oversight, auditability, and regulatory compliance.
The platform is structured across four integrated layers: a data layer powered by the Broadridge ontology; an API layer enabling open-standard integration with both Broadridge and third-party systems; a workstation layer providing operations professionals with unified real-time visibility; and an agentic intelligence layer that converts that visibility into autonomous action.
Beyond its own operations, Broadridge has indicated it is exploring making core elements of the ontology available as an open industry resource, which would allow other market participants to build on a shared, normalised data model rather than addressing data fragmentation individually.
Broadridge Global Technology & Operations president Tom Carey said, “We believe the firms that lead in the next era of financial services will be the ones that embed AI directly into the way work gets done.
“Broadridge is uniquely positioned to support that shift by combining a fully integrated financial services ontology with the platform depth and operational scale required for institutional production. That gives the world’s most demanding clients a new ability to deploy agentic AI across complex workflows with a level of control, efficiency, and confidence that fragmented point solutions cannot match.”
Copyright © 2026 FinTech Global
