Encore AI, an agentic customer interaction platform designed to boost revenue rather than deflect calls, has raised $30m in Series A funding.
The round was led by Team8, Planven and The Garage, with participation from Lukatz as well as several major commercial banks and insurers. Notably, these institutions began as Encore AI customers and opted to invest after witnessing the platform’s effect on their own operations. The Garage, which spearheaded the company’s seed round, has supported the business since it launched.
The capital will be used to broaden the global rollout of Encore AI’s enterprise platform.
The company’s premise is that elite salespeople deliver an outsized share of revenue but cannot be replicated across every call, channel and hour. Encore AI addresses this by studying an organisation’s strongest performers through its patented Interaction Mining technology, identifying the precise behaviours that produce results, and deploying these as AI agents. These agents can work independently or alongside human teams, in any language and across all channels, while satisfying the compliance demands of heavily regulated sectors such as financial services.
Encore AI claims deployment takes weeks rather than months, as the platform builds from a firm’s existing operations by ingesting calls, chats, emails and CRM data. One of its largest lending clients reportedly achieved a 10x return on investment within months.
Encore AI founder and CEO Dr Dvir Ginzburg said, “Today’s enterprise AI industry is optimized for cost reduction. Encore was built for the other side of the equation. Every organization already has data showing what its best people do differently. Encore trains AI agents on this data, enabling them to deliver quality and effective customer interactions at scale, resulting in uplift in revenue and satisfaction.”
Team8 partner Hadar Siterman Norris said, “Every enterprise is sitting on data assets it is not fully using, years of customer interactions that contain exactly what top performers do differently. Encore AI has built the only platform that can extract those revenue-earning insights and deploy them at scale, with the compliance architecture to operate in the industries where the stakes are highest. That is a category that did not exist before Encore AI.”
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