Sapiens International, a global provider of AI-centric, SaaS-based insurance software, has introduced the Sapiens Autonomous Insurance Platform (SapiensAIP), a new offering built to help insurance carriers move beyond experimenting with artificial intelligence and instead put it to work inside their core policy administration systems.
The platform brings together a broad set of agentic capabilities spanning underwriting, policy, billing, claims and customer engagement, and is designed to sit on top of and extend Sapiens’ existing insurance products.
SapiensAIP is structured across three layers: an experience layer tailored to different user personas, an intelligence layer where the automated, agent-driven processes are carried out, and a foundation layer drawing on Sapiens’ four decades of accumulated insurance industry knowledge.
This underlying foundation is intended to give each AI agent enough context to make decisions the way an experienced insurer would, and it also underpins two purpose-built hubs for data migration and system configuration. These hubs are designed to convert requirements and legacy files into scripts and data extracts that are ready to run, with mapping that can be checked and reversed, cutting down on manual work while keeping a human in the loop for oversight.
On the transformation side, the SapiensAIP Migration Hub is aimed at speeding up the traditionally slow process of core system transformation, including during mergers and acquisitions, by using groups of AI agents to handle profiling, mapping, validation and extraction of data.
Legacy files can be fed into the system in their original form, removing the need for reformatting beforehand, while the Migration Hub’s AI proposes how existing data should be mapped to the new environment and attaches a confidence score for subject matter experts to review.
Separately, the SapiensAIP Configuration Hub takes over configuration work that has traditionally slowed projects down, reading documents in any format and mapping them automatically to the correct fields. Its confidence scoring allows teams to check and sign off on changes, with every step recorded for audit purposes.
Sapiens describes itself as a global leader in AI-centric, SaaS-based insurance software. Its platform is built around agentic workflows that support policy, underwriting, claims, reinsurance, decisioning, finance and compliance functions. More than 600 insurers across upwards of 30 countries currently use Sapiens’ systems.
Sapiens executive chairman and interim CEO Mike Ettling said, “The AI future we have been talking about is here. The architecture behind SapiensAIP is the clearest expression yet of what Sapiens has become: the global insurance technology champion built to power the modern autonomous insurer of tomorrow, with a continuously improving layer of intelligence. This is an advantage no legacy architecture retrofitted with AI can match.”
Continental General chief transformation officer Ayanna Burns said, “SapiensAIP represents the kind of platform direction we want from our technology partners – AI that’s embedded in the core system, not bolted on. As a third-party administrator serving multiple carrier clients, Continental General needs tooling that can scale across programs and compress the timeline from contract to production. We’re putting the Configuration Hub and Migration Hub to work against real workflows, and the early direction is promising.”
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