In response to Webex’s recent announcement regarding the inclusion of built-in call recording in its cloud-based phone service, Custodia has unveiled an update to its CC1 service.
This update enables Custodia to archive calls recorded in Webex Calling, providing customers with streamlined compliance solutions across global operations.
The integration of Custodia’s CC1 service with Webex Calling allows users to access a unified archive of regulated communications and business data, thereby enhancing efficiency and facilitating data-driven decision-making. This development underscores Custodia’s commitment to meeting the evolving needs of its clientele by offering timely solutions that align with market trends.
“Webex announced its update less than a week ago, and we’re announcing we archive Webex Calling today,” points out Custodia CEO, Christopher Hartley, “Products come to market, and we respond. Our agility and on-going work behind the scenes enable us to put the needs of our customers and the market first.”
Webex Calling, known for its seamless integration with cellular devices and existing Cisco in-office communications hardware, empowers businesses to communicate flexibly while transitioning to cloud-based solutions at their own pace. By incorporating CC1’s capabilities, organizations can further enhance their compliance mechanisms and enjoy uninterrupted communication experiences, whether in the office or on the go.
In addition to archiving calls recorded within Webex Calling, CC1 offers comprehensive capture and archiving functionalities for voice calls, instant messages, screen sharing, and meetings within the Webex unified communications service. This comprehensive approach ensures that organizations can maintain regulatory compliance across various communication channels.
Custodia’s swift response to the Webex Calling update exemplifies its commitment to innovation and customer satisfaction. As the company continues to evolve, CEO Christopher Hartley remains optimistic about future developments, teasing, “Wait and see.”
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