NatWest Group partners with NCR Atleos to transform self-service banking

November 18, 2024

NatWest Group, one of the UK’s largest banking institutions with over 19 million customers, is taking a significant step forward in modernising its self-service banking capabilities.

The group, which includes renowned brands like NatWest Bank, Royal Bank of Scotland, and Ulster Bank, has announced an expanded partnership with NCR Atleos, a global leader in self-service financial access solutions.

This collaboration aims to revolutionise the way customers interact with banking services, enhancing convenience, security, and efficiency.

As part of its modernisation efforts, NatWest Group has embarked on an ambitious programme to refresh its network of over 5,500 ATMs and multi-function devices. The upgrade involves the deployment of NCR Atleos’ advanced self-service platforms, which include 19-inch touchscreen displays and a sleek new customer interface. By replacing all owned ATMs and multi-function devices with this cutting-edge technology, NatWest Group is ensuring secure, uninterrupted access to essential financial services for its customers and communities across the UK.

Richard Talbot, head of cash and self-service at NatWest Group, highlighted the significance of this initiative. “We are on a journey to deliver a next generation self-service refresh across our software and customer facing technology.

“NCR Atleos’ flexible, scalable self-service platforms and proven expertise are helping us build the framework that will enable future agility, innovation and growth in the self-service channel. We look forward to exploring future self-service innovation with our trusted partners at NCR Atleos.”

The enhanced self-service platform promises to optimise branch operations, streamline service availability, and enable faster deployment of new transactions and services.

Diego Navarrete, executive vice president of global sales for NCR Atleos, said, “As customer expectations for seamless banking interactions continue to grow, financial institutions need the right self-service technology to stay ahead of the curve.

“We are proud to support NatWest Group in their initiative to transform their self-service channels, ensuring secure, convenient and dependable access to cash and financial services for their customers.”